Business Operations – People Manager

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• Oversee billing, payments, end-of-month billing review, automated charging, auto-reconciliation, collections, and billing exceptions • Identify billing anomalies and route fixes to engineering • Supervise client and tenant onboarding and offboarding, including billing, accounts, integrations, and teardowns • Run employee onboarding and offboarding, including accounts, tools, access, contracts, and equipment • Generate, update, and manage the software knowledge base • Convert recurring questions and support cases into documentation • Build documented, repeatable, and automated processes from Founder priorities • Identify process improvements and automation opportunities • Write specifications and engineering tickets for process and automation work • Maintain automations, dashboards, and exception queues • Submit payroll and administer contractor agreements, payments, and adjustments • Administer Deel and related HR systems, including time-off, records, and compliance • Coordinate team moments, vendors, service providers, travel, purchases, budgets, temporary credit cards, expenses, conventions, offsites, and events • Coordinate recruitment vendors and agencies • Improve the internal interview process and manage hiring from position opening through offer • Handle additional administrative responsibilities as needed

🎯 Requirements

• 5+ years in operations, finance/billing, people ops, or a blended ops role • Ultra tech-savvy; fluent with AI, automation, and modern SaaS • Advanced AI automation skills using Claude and similar AI tools • Hands-on billing experience including payments, invoicing, reconciliation, or collections • People Operations/HR experience; admin-level exposure sufficient • Strong skills with numbers, spreadsheets, and detail • Strong, clear English communication • Highly responsive and quick to act on requests and exceptions • Strong process-improvement mindset focused on AI efficiency • Reliable, proactive, and able to take full ownership • Comfortable working independently and managing multiple priorities with minimal supervision • Experience with property management, short-term rentals, SaaS, subscription businesses, or other tech-driven/fast-paced environments is a plus