Customer Service Advisor

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• Register customer appliance warranties accurately across relevant systems • Verify customer and product information and maintain complete, accurate records • Resolve basic warranty registration queries and escalate complex issues • Process customer returns according to company policies and procedures • Create replacement and resend orders where appropriate • Liaise with customers, retailers, couriers, and internal departments on return and replacement queries • Update and close cases within agreed service levels • Reconcile returned products against system records and supporting documentation • Investigate discrepancies and escalate unexplained variances or recurring issues • Handle customer enquiries by email, live chat, and other communication channels • Provide timely updates on warranty registrations, returns, and replacement orders • Meet quality, productivity, and service standards • Support the wider customer service team with administrative tasks

🎯 Requirements

• Completed high school education or a vocational course • 1–3 years of experience in customer service or an administrative role • Experience using Freshdesk, Zendesk, or similar customer support ticketing software is highly desirable • Prior experience in logistics, order processing, supplier coordination, or supply chain operations is an advantage • Relevant experience in retail, logistics, telecommunications, or manufacturing is a plus • Good written and verbal communication skills • Strong attention to detail and accuracy • Ability to manage multiple tasks and prioritize workload effectively • Competent in Microsoft Office applications, particularly Outlook and Excel • Ability to work independently and follow established processes • Experience processing returns, replacements, or warranty registrations is desirable • Experience using CRM systems is desirable • Experience working within a contact center or customer support environment is desirable