Customer Experience Associate II

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Assess calls to determine whether to provide immediate service, transfer the call, or arrange follow-up for client resolution • Identify customer needs by reviewing case notes and treating each case individually • Perform routine call center activities concerning business products and services • Use standard scripts and established guidelines under supervision to meet SLAs • Provide specialized customer information in a warm, empathetic manner • Gather necessary information to update the database • Escalate issues to senior levels based on complaints or concerns • Explain company policies to customers • Comply with all policies and standards • Perform other duties as assigned • Support company goals by integrating teams for the best outcome • Manage own workload with no supervisory responsibilities

🎯 Requirements

• Performs business support or technical work using data organizing and coordination skills • Performs tasks based on established procedures • May require vocational training, certifications, licensures, or equivalent experience depending on the area • Developed skillset in a range of processes, procedures, and systems • Maintains appropriate licenses, training, and certifications • Ability to problem solve independently • Ability to evaluate issues and solutions to provide the best outcome for clients and end-users • Effective exchange of information and ideas • Ability to work with moderate supervision and guidance

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodation for applicants with disabilities • Opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day