DCX Customer Support Specialist

🔥 14 hours ago

🇵🇭 Philippines – Remote

💵 ₱30k - ₱35k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Manage customer inquiries and requests through email, phone, and other support channels • Respond to requests in a timely and professional manner while meeting established service expectations • Own support requests from initial intake through resolution, ensuring proper follow-up and communication • Provide accurate, complete, and helpful information using available resources and tools • Maintain a customer-focused approach and ensure a positive support experience • Apply critical thinking and sound judgment to resolve customer and operational issues • Prioritize requests based on urgency and business impact • Determine solutions or escalation paths for complex or non-standard issues • Support day-to-day operations through customer support and administrative responsibilities • Maintain accurate records, documentation, trackers, and operational resources • Create and maintain internal documentation and knowledge resources • Identify workflow, customer experience, and team efficiency improvements • Support additional projects and initiatives as business needs evolve • Collaborate with internal teams to coordinate solutions and resolve requests • Escalate issues beyond standard support scope to relevant departments • Communicate customer feedback and trends to appropriate teams • Monitor support activities, trends, and key performance metrics • Maintain reporting to track performance and service quality • Contribute insights and recommendations for process and performance improvements • Perform ad hoc duties as assigned

🎯 Requirements

• Bachelor's degree in Business Administration, Communication, or related field • 5+ years of experience in customer support, customer service, operations, or a related role • Strong verbal, written, and English communication skills • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Proficient with Microsoft Office or Google Workspace, including spreadsheet tools • Comfortable learning and working with different systems, tools, and platforms • Experience with CRM, ticketing systems, project management tools, or customer support platforms is a plus • HubSpot and Asana experience is a plus • Strong organization, time management, and attention to detail • Strong sense of ownership with a proactive and positive attitude • Collaborative, adaptable, dependable, and committed to delivering excellent customer experiences

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth • Travel allowances • Meals • Additional perks in addition to pay