Homeowner Account Manager

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

🎯 Recruiter

🏢 Enterprise

Recruitment • Enterprise

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• Knowing every owner's property, history, preferences, and current situation • Communicating proactively — owners should hear from us before they have to ask • Tracking every commitment we ever make to them, and making sure none are dropped • Driving the internal team to deliver on those commitments on time and to standard • De-escalating tense moments without losing accuracy or honesty • Producing weekly reports that homeowners actually look forward to reading • Building relationships so strong that referrals and renewals follow naturally

🎯 Requirements

• Bachelor’s Degree in any field • 2+ years of experience in customer-facing roles — account management, customer success, hospitality management, or equivalent service-industry experience. • Track record of owning client relationships, — not just answering tickets • Strong references — who will speak to your ownership, accuracy, and communication • Excellent verbal and written English communication skills • Strong empathy and ability to handle difficult conversations with calm and professionalism • Proven ability to take ownership and drive issues to resolution across multiple stakeholders • High attention to detail with a strong focus on accuracy and follow-through • Strong references demonstrating accountability, communication, and client relationship management