Software Engineer – Customer Support

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🕒 May 21

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MariaDB

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

🏢 Enterprise

Enterprise • Open Source • Database

MariaDB is a company that develops and provides an open-source cloud-native relational database solution. Known for its MariaDB Server and MariaDB Enterprise offerings, it delivers high availability, auto-failover capabilities, and supports both transactional and analytical workloads. MariaDB is favored for its flexibility, cost-effectiveness compared to proprietary databases, and support for various data models, including relational and JSON. It is widely used in Linux distributions as a replacement for MySQL and is popular among developers for its open-source innovation and ease of use.

📋 Description

• Frontline Support as the initial point of technical contact for customer issues • Emphasizes rapid triage, clear and consistent communication, and adherence to established support processes • Focus on resolving known or complex issues directly • Identifying when to escalate and maintaining customer satisfaction through responsiveness, accuracy, and follow-through • Accountable for SLA adherence, customer communication, and creating smooth handoff experiences when needed • Plans and organizes related tasks independently to meet interdependent goals • Develops solutions to moderately complex problems with minimal guidance

🎯 Requirements

• Experience supporting or troubleshooting distributed systems, enterprise platforms, or high-availability applications • Strong understanding of Java, JVM internals, multithreading, and memory management • Hands-on experience with Linux environments and production troubleshooting • Familiarity with Docker, Kubernetes, and cloud-native infrastructure • Experience analyzing thread dumps, heap dumps, GC logs, and performance bottlenecks • Understanding of distributed systems concepts including clustering, replication, failover, and fault tolerance • Exposure to technologies such as Apache Ignite / GridGain, Kafka, Redis, Hazelcast, and Cassandra • Experience supporting enterprise customers in production / SLA-driven environments • Strong troubleshooting, debugging, and root-cause analysis skills • Ability to communicate effectively with technical and non-technical stakeholders • Experience in technical support, SRE, backend engineering, DevOps, or platform operations environments preferred • BS degree with 3+ years of experience, or MS degree with 1+ years of experience, or industry equivalent experience

🏖️ Benefits

• 25 days paid annual leave (plus holidays) • massive degree of flexibility and freedom • health insurance • life and disability insurance • funds toward professional development resources • parental leave