People Operations Partner

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Masabi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

🚗 Transport

☁️ SaaS

💰 Venture Round on 2022-03

Transport • SaaS

Masabi is a company revolutionizing fare payments and public transportation systems through its Fare Payments-as-a-Service model. It offers the Justride Platform, an enterprise-ready, cloud-native solution designed to facilitate seamless integration with various transit networks. Masabi provides contactless ticketing solutions, enabling smooth, connected journeys while reducing costs for agencies and operators. By leveraging smart card, mobile ticketing, and open payment systems, Masabi enhances the passenger experience, fosters sustainable cities, and powers a connected transit ecosystem that emphasizes Mobility-as-a-Service (MaaS).

📋 Description

• Own the running of People Operations across a globally distributed workforce, from employee queries and lifecycle changes to onboarding, offboarding, contracts, benefits and HR systems • Partner with the wider People team to deliver key People programs such as performance reviews, engagement surveys, compensation cycles and probation tracking • Build and improve processes, workflows, programs and self service experiences so they’re clear, consistent and easy to follow • Keep people data accurate and useful, maintaining BambooHR, supporting reporting and giving the team visibility when they need it • Keep core People Operations compliant, organised and audit-ready across systems, training, documentation and employee records • Work closely with Finance, IT, People Partners and external providers to keep payroll inputs, onboarding, EOR processes and vendors running smoothly • Build more scalable and thoughtful People Operations as Masabi grows, improving employee experience across key moments in the employee lifecycle

🎯 Requirements

• You’ve worked in People Operations, HR Operations or in a HR Generalist role, and you’re comfortable owning things end-to-end • You’re confident with systems, spreadsheets and data, and you use them to stay organised, spot patterns and support decisions • You naturally look for ways to improve how things work, and you enjoy building processes, workflows and simple solutions that make things easier and more scalable • You’re happy being hands-on, and care about getting the detail right without losing sight of the bigger picture • You’re proactive and self-directed, you don’t wait to be told what to do, you notice gaps and step in to fix them • You bring empathy and good judgement in how you support people, especially when things are sensitive or unclear • You’re eager to use automation, AI or technology to simplify work and improve the employee experience. • Experience in a tech or scaling environment, where processes are evolving and not fully built yet • Familiarity with UK or EMEA employment practices • Familiarity with HR systems like BambooHR, and confidence picking up new tools quickly • Experience supporting remote or globally distributed teams • Some exposure to vendor management, payroll inputs, benefits or EOR models

🏖️ Benefits

• Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are. • Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey. • Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.