Assistant Manager – Fraud Monitoring

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• To Monitor and action on the fraud alerts generated by the Enterprise fraud module in real time and resolve queued alerts according to the defined scope guidelines. • Responsible for the prevention and detection of potential frauds through timely review of alerts generated by EFM system. • Conduct preliminary investigation to validate the transaction information received through the alerts and take a real time decision to allow or stop the ongoing transaction. • To reduce fraud losses (current and future) by action on the EFM alerts in real time. • Liaise with various teams on the alerts received for recalling of funds or taking any/all other immediate actions to safeguard the Bank and customers’ interests. • Accurately document all actions taken on an alert and update in Case Management System (CMS). • Maintains awareness of key process changes, system changes and how they impact the Fraud Risk. • Effectively communicates emerging and/or changing Fraud risk and related control opportunities and enhancements to FP&I senior managers. • Produce appropriate analytical results obtained from the actions on the fraud alerts received. • Contribute to the creation/enhancement of fraud scenarios, by providing analytical data to support decisions. • Contributes to the development and implementation of Fraud Risk processes, tools, policies, standards, and procedures. • To produce timely alert action reports / MIS to the Head of FP&I and relevant managers as appropriate. • Assist in the development and delivery of, and to participate in education, training and awareness activities as part of the fraud awareness program.

🎯 Requirements

• Bachelor’s Degree from an accredited university in Accounting & Auditing, Criminal Justice, or related field and a minimum of 3-5 years of banking experience of which 2-4 years should be with Fraud investigations. • Strong knowledge of a Banks lending and operations products and services and other Banking operational policies and procedures • Ability to work with little or no supervision while performing duties. • Excellent written and verbal communication with the ability to create clear and concise summary documents of ongoing investigations. • Ability to analyse complex situations and resolve them, makes recommendations, and/or escalates arising issues timely. • Ability to interact and communicate effectively with all management levels to assess business needs in a professional manner. • Must possess advanced computer skills, including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, Access), Power BI etc. • Ability to handle pressure and tough situations. • Ability to work in shifts.

🏖️ Benefits

• Health insurance • Flexible working arrangements • Professional development opportunities