Assistant Manager – Operations, Remittance Enquiries

🔥 4 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Act as the single point of accountability for high-risk, high-value payment investigations for London payments, ensuring end-to-end ownership through final resolution • Lead time-critical investigations with potential regulatory, reputational, or financial impact, prioritizing cases with Central Bank and senior management visibility • Mentor junior investigators and act as a subject-matter expert for complex ISO 20022 (pacs.008/pacs.009) and legacy MT investigations • Manage payment investigation messages including returns of funds, unable-to-apply cases, amendments, BCNR, recalls, RFIs, and back-valuation scenarios across correspondent banking • Maintain expertise in outward and inward remittance flows and ensure accurate investigation, response, and resolution • Perform quality checks for CPC processes and publish daily, weekly, and monthly MIS and dashboards • Analyze recurrent queries and work with managers to suggest process improvements that reduce repetitive queries • Provide feedback to the processing team • Ensure timely RCSA completion for all CPC processes and upload results in PRISM for UAE and IBG locations • Lead and coach investigators, allocate workload, monitor productivity, and ensure timely case closure without compromising control standards • Create service-oriented dashboards for team queries and suggest solutions to reduce manual handling • Develop mechanisms to fast-track queries caused by processing errors, escalate them to the Department Head, and work with operations and client services to minimize loss and customer impact • Share errors and knowledge gaps with line managers and Division Heads to curb service issues • Improve end-to-end processes through automation and digitalization initiatives • Periodically review and improve inter-group and intra-group SLAs in line with automated solutions

🎯 Requirements

• Graduate • At least 7–8 years of diversified experience in banking operations covering a wide range of banking products and services • Good working knowledge of banking processes and systems • Strong analytical, communication, and presentation skills • Awareness of Compliance/AML/Regulatory Requirements • Conversant with the in-house various operating systems • Good computer skills and process understanding • Effective decision making and conflict handling

🏖️ Benefits

• No benefits or compensation extras specified