Manager – Platforms

Job not on LinkedIn

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🇵🇰 Pakistan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Provide end-to-end production support ownership for Velocity (Microservices) and EDMS applications • Ensure system stability, uptime, reliability, and timely incident resolution within agreed SLAs • Proactively monitor system health, identify recurring issues, and drive permanent fixes • Analyze incidents and problems, identify root causes, and implement preventive actions • Coordinate with development, infrastructure, vendor, business user, product owner, and technology teams • Maintain incident documentation, RCA reports, knowledge articles, SOPs, support guides, workflow diagrams, and configuration details • Ensure compliance with regulatory controls, audit requirements, internal risk guidelines, PMO, QMS, and architecture standards • Identify and mitigate risks related to data security, application stability, and system availability • Improve support processes, reduce manual effort, enhance monitoring, and contribute to automation initiatives • Track platform performance, incident trends, and recurring issues and propose corrective actions • Support requirements gathering, validate feasibility and solution completeness, and assist enhancement and regulatory-change projects • Participate in UAT, release validation, and change readiness activities • Adhere to Agile and modern engineering practices during continuous delivery and deployment cycles • Review vendor performance and ensure delivery of fixes, updates, and support escalations aligned with SLAs

🎯 Requirements

• 5 to 8 years of hands-on experience in Application Production Support for applications developed in Java microservices and ReactJS and related technologies • Exposure to BAU (Business-As-Usual) support activities with strong focus on system stability, issue resolution, and stakeholder coordination • Experience working in shift-based or on-call support models to ensure sla adherence • Good understanding of Microservices developed on Java Spring boot and ReactJS technology and run using Kubernetes • Knowledge of identifying and raising alerts on application risks, failures, and performance anomalies • Ability to coordinate and support patching cycles, vulnerability remediation, and environment maintenance • Capable of performing volume-metric analysis to assess application performance, capacity utilization, and system scalability • Familiarity with incident, problem, and change management processes within production environments • Reasonable proficiency in English communication, both verbal and written, to coordinate effectively with business users and technical teams • Ability to engage with business users during BAU activities, clarifying issues, gathering inputs, and supporting daily operations • Basic team coordination skills to guide junior members or colleagues during support cycles • Strong sense of responsibility, ownership, and responsiveness in handling production support duties • Ability to raise timely alerts and provide clear communication on risks, performance gaps, or potential disruptions