Mashreq
1001 - 5000 employees
Founded 1967
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.
Senior Manager – Incident and Problem
🔥 12 hours ago
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Mashreq
1001 - 5000 employees
Founded 1967
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.
📋 Description
• Own and manage the full lifecycle of problems from detection to resolution • Lead RCA sessions and ensure quality of submissions • Implement AI-driven tools to identify patterns • Work closely with application owners and business units • Track KPIs and present findings • Drive automation and process enhancements
🎯 Requirements
• 8–10 years of experience in problem management • Strong understanding of core banking platforms • Hands-on experience with AI-based problem detection tools • Familiarity with ITIL processes • Excellent communication and stakeholder management skills • Ability to lead cross-functional investigations
🏖️ Benefits
• Health insurance • Paid time off • Flexible work arrangements • Professional development
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