Senior Manager – Operations, Trade Operations, Exports

🔥 15 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Prepare daily, weekly and monthly MIS reports, dashboards and ad hoc reports for Operations and segment-wise performance • Monitor daily volumes, performance, errors, trends, incidents, customer complaints, productivity and utilization • Create service-oriented dashboards for volume trends, department process health, KPI/MI and risk-function performance • Perform complaint management, root-cause analysis, error and incident analysis, and recommend preventive and corrective actions • Identify processing-error queries, escalate them to department heads and coordinate resolution with Operations and Client Services • Review asset portfolios and oversee risk-related regulatory reporting for CIBG, IBG and RBG • Support capacity planning, provisioning, budgeting and forecasting • Coordinate accurate customer-data capture and error-free regulatory reporting across bank departments • Identify system and process issues, recommend improvements and streamline reporting activities • Publish dashboards and governance decks for FTC, CIBG, RBG and IBG, including operational metrics, risks and performance updates • Monitor MI and QC mailboxes and respond to queries • Complete daily QC, prepare monthly QC reports and analysis decks, and circulate reports to stakeholders and country heads • Conduct internal process audits and reviews; ensure corrective actions for identified errors • Analyze errors, process gaps, productivity, quality, attrition and individual/team performance • Prepare senior stakeholder weekly, monthly and quarterly business-review presentations • Record, track and report Management Exception Reports and maintain control over non-financial activities • Work with Technology to build a comprehensive data platform supporting multidimensional analysis • Complete Logical Access Management and User Access Entitlement Reviews within agreed timelines • Manage vendor activities including onboarding/offboarding, resource allocation, purchase requisitions, billing and goods receipt notes • Coordinate training programs, workshops, travel, accommodation, hot-desk bookings and related expenses across MGN locations • Act as the central reference point for queries, complaints and concerns; resolve process deficiencies and SLA breaches • Lead, motivate and guide teams; manage resources, testing, defect triage, stakeholder coordination and project delivery • Recommend enhancements to SOPs, OPMs and ADMs and support continuous improvement initiatives • Provide accurate MIS and analytics to management and support product development and targeting

🎯 Requirements

• PG / Graduate with at least 10+ years of diversified experience in banking operations covering a wide range of banking products and services • Good working knowledge of corporate processes and systems • Strong analytical skills in MS Office, PowerPoint, data analysis, communication and presentation skills • Awareness of Analytics / MIS requirements and interaction with various in-house operating systems • Effective decision-making and conflict-handling skills • Good PC skills and adaptability to new systems and technology, from both end-user and development perspectives • Excellent knowledge of MS Excel, SQL and data warehousing tools • Knowledge of analytical tools/software such as Power BI, Qlik or equivalent • Ability to attract talent and lead an “A” team • Effective risk and control management and ability to coordinate multiple projects/tasks • Full awareness of compliance/regulatory requirements • Strong interpersonal, problem-solving, communication and analytical skills • Experience or capability to manage multi-disciplinary, multicultural teams across UAE and IBG Operations, including vendor-managed offshore operations • Ability to coordinate with Operations, Credit/Risk, Compliance, internal and external customers • Ability to conduct internal process audits and reviews • Ability to manage vendor coordination, billing and payment-related activities • Ability to manage training, travel, accommodation and expense activities within approved budgets

🏖️ Benefits

• Remote work (RW) • Full-time employment