Senior Manager – Technology, Digital

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Lead and manage a multi-skilled support team for application support, ensuring efficient and effective operations. • Coordinate with internal stakeholders and external vendors to maintain production stability and manage incidents. • Oversee 7-day operations with 18-hour coverage, ensuring seamless customer support and service. • Manage and support cloud and on-premise infrastructure, optimizing performance and security. • Ensure compliance with audit and risk requirements, maintaining a robust and secure environment. • Develop and implement strategies to enhance the customer experience, focusing on a growing and diverse customer base. • Stay updated with the latest industry trends and technologies, driving innovation within the team. • Mentor and develop team members, fostering a culture of continuous learning and improvement. • Collaborate with other departments to align technology solutions with business goals and strategies.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field. • Minimum 8 years of experience in application support, with a proven track record in managing complex systems. • Strong leadership and management skills, with the ability to lead and motivate a diverse team. • Excellent communication and interpersonal skills, with the ability to collaborate effectively. • Deep understanding of cloud technologies and on-premise infrastructure, with experience in managing both. • Knowledge of banking and financial industry regulations and compliance requirements. • Experience in working with international teams and clients, particularly in the Egyptian market. • Analytical and problem-solving skills, with a proactive approach to incident management. • Ability to work in a fast-paced, dynamic environment, handling multiple priorities. • Certifications in ITIL, Agile, or relevant project management frameworks are preferred.