Customer Success Manager

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Mayflower

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🥽 AR/VR

🤖 Artificial Intelligence

📱 Media

AR/VR • Artificial Intelligence • Media

Mayflower is a technology company that builds global IT products to transform live entertainment and live-streaming experiences. The company develops in-house systems and platforms that combine AR/VR, machine learning, computer vision, and payment orchestration to increase engagement and perception for large-scale entertainment audiences. Mayflower emphasizes product quality, experimentation, and employee support, operating with full-cycle teams and a broad engineering stack.

📋 Description

• Own the merchant relationship from contract signing through onboarding, launch, ongoing support, retention, product adoption, and account development • Take over merchants after Sales handover • Coordinate onboarding, integration, and launch • Manage and develop a portfolio of merchants • Maintain regular communication and conduct QBRs • Support retention and identify churn risks • Identify upsell opportunities and new processing needs • Train merchants to use the product dashboard • Coordinate incidents and escalations until resolution • Work closely with Sales, Partnerships, Onboarding, Product, Tech, Finance, Risk, and Compliance • Maintain CRM records, tasks, meeting notes, and next steps • Contribute to process and documentation improvements • Attend several industry conferences per year

🎯 Requirements

• 2+ years in Customer Success, Account Management, or another B2B customer-facing role • 1+ year of experience in payments, fintech, PSP, acquiring, gateway, or orchestration • Understanding of PSP, acquirer, MID, routing, settlements, chargebacks, and approval rate • Strong/native English • Confident use of CRM, task-management tools, email, and business communication tools • Ability to travel within the EU • Additional European languages are an advantage • Experience with key accounts is preferred but not mandatory

🏖️ Benefits

• EU-based employment contract and a 3-year Cyprus work visa with full support for relocation and visa processes, including assistance for family • Flights to Limassol for you and your family • Company-covered apartment for the first month • Full relocation support • Transparent performance reviews twice a year, with bonus opportunities and salary adjustments • Private medical insurance for you and your family • Corporate mobile plan with unlimited use in Cyprus and roaming included • Mindfulness and well-being support, including psychological assistance with 50% coverage • 50% coverage of school and kindergarten fees for children • Fully covered sports benefits • Access to in-house electric scooters and bike rentals • Provident fund in Cyprus, co-funded by you and the Company, available after probation • Language courses, conferences, training programs, and coaching • Peer recognition program • Fully equipped office in Limassol • Free breakfasts • Wolt Allowance • In-house coffee bar with high-quality drinks • Health bar stocked with nutritious snacks • International teams, corporate events, team buildings, and hackathons