MCI
5001 - 10000 employees
Founded 2002
🤝 B2B
👥 B2C
☁️ SaaS
B2B • B2C • SaaS
MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.
Bilingual Call Center Representative
🕒 March 24
🇺🇸 United States – Remote
⏰ Full Time
🟢 Junior
📞 Call Center Representative
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
🗣️🇪🇸 Spanish Required
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MCI
5001 - 10000 employees
Founded 2002
🤝 B2B
👥 B2C
☁️ SaaS
B2B • B2C • SaaS
MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.
📋 Description
• Answer inbound calls and respond to customer inquiries in a professional manner. • Resolve customer issues efficiently while maintaining a positive attitude. • Document all interactions accurately in the CRM system. • Follow communication scripts and standard operating procedures. • Escalate complex issues to the appropriate department when necessary. • Meet or exceed performance metrics including call quality, response time, and customer satisfaction.
🎯 Requirements
• Must be 18 years or older • High school diploma/GED • 1+ year of experience in a call center or customer service role • Excellent verbal and written communication skills • Ability to multitask and manage time effectively in a remote setting • Proficient with computers and customer service software • Reliable internet connection and a quiet home workspace • Fluent in English and Spanish.
🏖️ Benefits
• Remote Work-at-Home • Continuous learning and development opportunities
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