Senior Patient Support Specialist – Bilingue

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🕒 April 30

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare Insurance • Pharmaceuticals • Biotechnology

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Serve as a primary point of contact for patients, healthcare providers (HCPs), clinics, and pharmacies within a patient assistance program • Complete patient and HCP enrollments according to program protocols and privacy requirements • Manage accurate data entry and documentation across internal systems and third ‑ party platforms • Provide inbound and outbound phone support related to program services, therapy access, and treatment education • Educate patients and HCPs on disease state, therapy expectations, and program support offerings (non-promotional)

🎯 Requirements

• Fluency in both English and French (written and verbal) – required • Minimum 5+ years of relevant experience in healthcare support, patient services, call ‑ centre operations, reimbursement support, or clinical administration • Experience handling sensitive patient information in a regulated healthcare environment • Proven experience supporting patients, healthcare providers, or clinics via phone and digital platforms

🏖️ Benefits

• Competitive compensation package • Performance based bonuses • Annual bonus or long-term incentive opportunities