Senior Patient Support Specialist

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🕒 April 7

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare Insurance • Pharmaceuticals • Biotechnology

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures. • Process data entry activities of pertinent information received at different points of contact during the delivery of program services. • Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials. • Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management. • Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team. • Telephone support in a live inbound/outbound call center (including maintenance calls and adherence support both inbound and outbound as needed). • Understand the patient’s healthcare plan and provide opportunity for the patient to access support beyond program medication. • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers. • Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed. • Attend patient meetings, conferences as needed to increase knowledge in order to better support and educate patients. • Identify and report AE’s to health Canada, Med Info and enter source system and third-party systems.

🎯 Requirements

• High school diploma or equivalent required. • 5+ years of relevant experience in a call‑center environment and/or clinical administration. • Exceptional bilingual (English/French) communication (written and verbal), and presentation skills is strongly preferred. • Previous experience in case management, patient management, or health services is a strong asset. • Ability to build and maintain professional, empathetic relationships with patients and key stakeholders. • Demonstrated ability to lead difficult conversations with both patients and cross-functional partners. • Strong business, financial, analytical, and mathematical acumen. • Technically proficient with MS Office (Excel, Word, Outlook), Adobe Acrobat, CRM/database systems, VOIP, web portals, and virtual meeting tools; experience with data management/reporting tools is an asset.

🏖️ Benefits

• Competitive compensation package • Performance-based annual bonus • Long-term incentive opportunities