Senior Manager – Digital Workplace Service Owner

Job not on LinkedIn

🕒 May 1

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

MDD Forensic Accountants

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1933

💸 Finance

Finance • Insurance • Consulting

MDD Forensic Accountants is a forensic accounting firm specializing in business valuations, shareholder disputes, and economic damage quantification. With over 40 offices globally, MDD provides expertise across a wide range of industries, delivering services to insurance companies, law firms, governments, and individuals. Their services include business interruption, lost profits, fraud investigations, and more, making them a trusted advisor for sound financial decision-making.

📋 Description

• Develop and maintain the long-term strategy and lifecycle roadmap for Digital Workplace services, from initial concept and design through to retirement. • Lead service governance by embedding standards, policies, and controls, and ensuring compliance with regulatory frameworks such as ISO 27001, SOX, FCA, and GDPR. • Partner with engineering, operations, change management, and communications teams to deliver stable, scalable, and resilient services while driving adoption and productivity. • Manage vendor relationships, licensing, renewals, and commercial performance, ensuring cost optimisation and value realisation. • Monitor service health, KPIs, SLAs, and user feedback to proactively identify opportunities for optimisation, automation, and simplification. • Champion a user-centric approach, ensuring accessibility, inclusivity, and a frictionless experience across all digital workplace touchpoints. • Serve as the principal contact for business stakeholders, HR, IT leadership, and security teams, communicating service updates, risks, and progress against the roadmap. • Oversee robust incident, problem, and change management processes, driving root-cause analysis and continuous improvement. • Ensure access, identity, and security controls are actively managed, and maintain up-to-date documentation, knowledge articles, and support models. • Evaluate ROI for new tools and enhancements, benchmark against industry best practices, and lead innovation initiatives, pilots, and proofs of concept.

🎯 Requirements

• 5+ years in Digital Workplace, EUC, or IT Operations roles. • 3+ years in service ownership, service management, or product ownership. • Experience with Microsoft 365, endpoint management, identity, and collaboration platforms. • Proven ability to manage service performance, stakeholders, vendors, and governance requirements. • Extensive hands-on experience with core digital workplace platforms, including Microsoft 365 (Teams, SharePoint, OneDrive, Exchange Online), endpoint management (Intune), and identity solutions (Azure AD/Entra). Familiarity with collaboration ecosystems is highly desirable. • Proven track record in end-user computing, covering device lifecycle management, Windows OS, mobile device management, and virtual desktop environments, coupled with a solid understanding of hardware standards. • Demonstrable background in IT Service Management, with a strong grasp of ITIL best practices, service lifecycle management, and incident, problem, and change processes. Experience in service governance and continuous improvement is key. • Solid understanding of security and compliance frameworks, including identity and access management, data protection principles, Zero Trust architecture, and regulatory standards such as ISO 27001 and GDPR. • Experience working with cloud-based architectures and SaaS service models, with a keen awareness of automation and integration patterns. • Practical exposure to digital employee experience (DEX) initiatives, behavioural change management, and user adoption strategies.