Operations Analyst (Mid-Level)

Job not on LinkedIn

🕒 May 8

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

MDS Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

⚕️ Healthcare Insurance

B2B • SaaS • Healthcare Insurance

MDS Group is a multinational insurance broker and risk-management advisory firm with more than 35 years of experience, operating across Brazil, Portugal, Angola, Mozambique, Chile and Spain. It offers corporate and personal insurance solutions, reinsurance services, and specialized risk consulting, and provides digital platforms (Proximity and Health Link) for insurance and employee health management. Part of the Ardonagh Group, MDS positions itself as a trusted advisor to businesses and individuals, delivering tailored coverage, claims support and strategic insights.

📋 Description

• Execute all operations related to movements of insurable and non-insurable benefits (inclusion, exclusion, changes, upgrades and/or extension plans) using operators' and insurers' portals and/or systems to ensure correct processing. • Process the billing kit through operators' and insurers' portals and/or systems to prepare and send organized and secure billing information to the client. • Verify invoices by checking all data and information contained in the billing kit files to ensure that all processed movements were handled correctly. • Review all received documents by identifying contradictory data or information, gaps, errors, incorrect numbers or documents, and outdated information to prevent issues that could cause losses to the business and/or client. • Maintain and update the control log of all transactions performed by entering the necessary data and information to ensure effective tracking of actions taken. • Provide empathetic, attentive customer service based on dialogue and understanding of needs, in order to clarify doubts and provide the necessary information regarding the billing and/or allocation process. • Assess dependents who reach legal adulthood (monthly billing report and insurers' registration status) by analyzing reports issued by operators and/or insurers to process exclusions due to age limits (majority). • Identify opportunities for improvement through process mapping performed during execution, application of procedures and workflows, and suggest actions that enable continuous improvement in operational performance. • Perform other related professional activities inherent to the role, as required by the area, through training, professional development and guidance from the immediate supervisor, to ensure continuous professional growth.

🎯 Requirements

• Bachelor's degree in Administration, Human Resources Management or related fields • Intermediate knowledge of Excel • Experience in the insurance area with operational processes for health, dental and life products • Customer focus, professionalism, collaboration, innovation, organization, analytical skills and resilience

🏖️ Benefits

• Meal and/or food voucher • Transportation voucher • Profit sharing (PLR) • Wellz • Wellhub • Day off • Apoio Pass for you and your dependents • Discounts on personal insurance purchases such as automobile, life, home, travel and others