Legal Intake Manager

🔥 19 hours ago

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MeanPug Digital

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🤝 B2B

📱 Media

B2B • Media

MeanPug Digital is a full-service digital marketing agency that specializes in client origination and growth for law firms. Founded in 2020 by former senior marketing and engineering leaders from large personal injury practices, MeanPug offers end-to-end services—website design and development, SEO, GEO/AI answer-engine optimization, digital advertising (PPC, TV, radio, billboard), content and video production, email and social media management, branding, and analytics—tailored to law firms of varying sizes and practice areas. The agency positions itself as a strategic B2B partner focused on measurable case generation and revenue growth, claiming industry results such as helping large personal injury firms scale and contributing to billions in case recoveries for clients.

📋 Description

• Design, document, and implement intake workflows for law firm clients, covering inbound call handling, lead qualification, and handoff to the client's legal team • Handle overflow inbound calls directly during the pilot phase, running intake conversations with potential clients on behalf of law firms • Develop intake scripts, qualification criteria, and escalation protocols tailored to each client's practice area and intake standards • Build out quality assurance processes to ensure intake conversations meet client expectations and legal industry standards • Partner with our AI Enablement Specialist to identify where voice agents and automation can support or extend the intake function • Track and report on intake performance metrics including call volume, qualification rates, conversion rates, and handoff quality • Identify gaps in the intake process and proactively recommend improvements to both the workflow and the technology stack • Serve as the internal subject matter expert on legal intake best practices across personal injury, criminal defense, family law, and other practice areas

🎯 Requirements

• 3 to 5 years of experience in legal intake, case management, paralegal work, legal operations, or call center management in a legal environment • Deep familiarity with the intake process at a law firm, including how leads are qualified, prioritized, and handed off to attorneys • Comfortable handling live inbound calls and running intake conversations with people who may be in distress or in urgent situations • Strong process documentation skills, you can turn a messy workflow into a clean, repeatable system • Experience working across multiple practice areas or client accounts simultaneously • Comfortable working independently in a remote environment with minimal oversight • Strong written and verbal communication skills with high attention to detail • Bonus skills (nice to have) • Experience with legal CRM or intake platforms such as Clio, Litify, Filevine, or Lead Docket • Familiarity with call tracking or call center platforms such as CallRail, Five9, or similar • Exposure to AI voice agents or automation tools in a legal or call center context • Experience building or scaling an intake function from scratch

🏖️ Benefits

• Medical, dental, and vision insurance • Company-sponsored 401(k) with matching • Flexible work schedule, work when and where you're most productive as long as deliverables are met • Up to $500 reimbursement for pet adoption fees or vaccinations • Technology stipend for equipment setup • Professional development opportunities