Client Satisfaction Associate

🔥 17 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 44 days.
• No salary listed.

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Meazure Learning

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

📦 Logistics

📚 Education

Consulting • Logistics • Education

Meazure Learning is a company that specializes in developing, delivering, proctoring, and analyzing higher-education and credentialing exams. They provide end-to-end solutions, including remote exam proctoring, test program consultation, item writing, and advanced reporting technologies. With a focus on enhancing performance outcomes and streamlining assessment processes, Meazure Learning offers a comprehensive suite of software designed to optimize the exam experience for both test-takers and test administrators.

📋 Description

• Provide exemplary customer service support via Calls, Email, Chat and Ticketing support for clients, proctors, and candidates • Manage incoming Calls, Tickets, Emails and Chats to the Support queue • Assist with eligibility review, registration, application processing, and account support to candidates and clients • Cross-train on other and/or all accounts to support team members • Provide prompt, knowledgeable, and helpful technical and administration support to clients, proctors, and candidates with online systems • Correspond with clients and candidates by phone, tickets, and email in a prompt and accurate manner • Process scheduling and registration forms, including eligibility review as necessary • Coordinate and manage CS projects within deadline • Respond to requests for service

🎯 Requirements

• 1 Year to 3 Years of experience in Blended process with Email and Chat process • Strong Communication Skills in English (Read, Write and Spoken English) • Proficiency in Microsoft Office software • General knowledge of web-based applications • Basic understanding of various internet browsers and operating systems • Excellent problem-solving abilities • Highly professional written, oral, and interpersonal skills • Strong listening skills • Ability to write clearly and informatively and edit work for spelling and grammar • Teamwork skills • Rotational shift availability • Core days worked to be determined

🏖️ Benefits

• Competitive salary • 100% company-funded medical (for you AND your family!) • Professional working environment • Unlimited growth potential • Great working environment with a team of exceptional people

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