Director of Account Management

Job not on LinkedIn

🕒 September 24

🇮🇳 India – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Medical Informatics Engineering

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Series unknown on 2024-05

Healthcare • Consulting • Logistics

Medical Informatics Engineering is a healthcare IT company founded in 1995 that develops electronic health record (EHR/EMR) and occupational health software, delivering certified, enterprise-grade SaaS solutions for ambulatory providers and workplace health programs. The company offers products such as WebChart (an early ambulatory EMR), Enterprise Health (occupational health platform), BlueHive (compliance/workforce health) and Ozwell AI, an AI-powered health IT product with Drummond pDSI-Risk certification. MIE focuses on improving clinical documentation and practice workflows for healthcare organizations and employers.

📋 Description

• Lead and scale the enterprise client portfolio. • Lead, mentor, and develop a team of Enterprise Health Account Sales Managers. • Establish performance expectations, KPIs, and accountability standards for expansion sales. • Partner with Client Success Managers on renewals, expansion, and client health tracking. • Define long-term client success strategy with executive leadership. • Own and drive 110%+ net dollar retention targets. • Oversee expansion sales strategy, pricing discussions, and complex negotiations. • Identify enterprise expansion opportunities across product lines and services. • Support cross-sell and upsell strategies. • Forecast renewals and expansion revenue. • Build and maintain C-level and senior stakeholder relationships across enterprise accounts. • Partner with CSMs on executive business reviews. • Serve as escalation point for high-risk or strategic accounts. • Align client goals with the Enterprise Health solutions roadmap. • Collaborate with Sales, Deployment, Product, Support, and Finance teams. • Ensure smooth handoffs from sales to account management. • Provide client feedback to Product and Executive teams. • Collaborate with Finance on billing strategy, contract compliance, and collections. • Develop and monitor retention, NPS, expansion revenue, and account health KPIs. • Implement CRM best practices using HubSpot or similar. • Continuously improve processes to support scalability and growth. • Perform additional duties as assigned.

🎯 Requirements

• Bachelor’s degree required. • 8+ years of enterprise account management sales experience within SaaS or software organizations. • 3+ years of direct people leadership experience. • Proven track record of driving expansion revenue in complex enterprise environments. • Experience working with large healthcare systems, employers, or government entities preferred. • Strong executive presence and ability to manage C-level client relationships. • Strong analytical skills with experience using CRM and revenue forecasting tools. • Ability to travel periodically for client visits and industry conferences. • Experience in healthcare IT or health technology platforms. • Experience scaling an account management function during periods of growth. • Strong coaching mindset with a focus on developing high-performing teams. • Empathetic leadership style with strong conflict resolution skills.

🏖️ Benefits

• Competitive compensation • Comprehensive benefits package including medical/dental/vision insurance • 401k with company match • Unlimited Paid-Time off • Quarterly bonus program • Flexible work schedule • Remote work

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