Product Support Specialist

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🔥 16 hours ago

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Logo of Medline Industries, LP

Medline Industries, LP

10,000+ employees

Founded 1910

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2021-06

Healthcare Insurance • Pharmaceuticals

Medline Industries, LP is a leading healthcare company that focuses on improving clinical, financial, and operational outcomes for its customers. The company offers a wide array of over 335,000 medical products and boasts extensive warehousing capabilities with more than 28 million square feet of space. With a significant global presence of 43,000 employees, Medline provides agile and scalable solutions across all points of care, achieving a 95% next-day delivery rate within the US. The company's mission is to enhance healthcare delivery by providing superior products, supply chain resilience, and clinical expertise, all while fostering strong customer relationships through tailored, problem-solving solutions.

📋 Description

• Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group • Resolve intermediate to difficult problems • Accurately cross-reference and/or research external brands to identify corresponding Medline products • Identify and report training deficiencies to Product Manager or Senior Product Support Specialist • Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items • Provide administrative support and respond to sales rep questions as needed

🎯 Requirements

• High school diploma or equivalent • At least 1 year customer service experience • Intermediate level skill in Microsoft Excel

🏖️ Benefits

• health insurance • life and disability • 401(k) contributions • paid time off

Apply Now

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