Client Account Manager

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MedPOINT Management

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

MedPOINT Management is a California-based healthcare management services organization that supports independent practice associations (IPAs), provider networks, hospitals and contracted health plans with clinical quality, care management, administrative operations and technology solutions. For more than 32 years MPM has provided services including provider network operations, case management, utilization management, claims operations, credentialing, HEDIS/STARs quality measurement and analytics (via Cozeva), call center and financial management, and digital provider portals and resource libraries. The company emphasizes data security and compliance (SOC 2 and HITRUST e1 certifications for its EZ-CAP and Provider Web Portals) and focuses on enabling value-based care, quality improvement, and operational support for providers and payers.

📋 Description

• Serve as the primary point of contact between client stakeholders, providers, hospitals, and internal teams to ensure seamless communication and issue resolution. • Lead client meetings, facilitate discussions, and translate priorities into actionable deliverables. • Build and maintain strong, trusted relationships with clients and other departments by proactively addressing needs and delivering exceptional service. • Manage and resolve escalated contractual, operational, and payment-related issues with a solutions-focused approach. • Conduct root cause analysis to identify trends, improve workflows, and prevent recurring concerns. • Monitor account performance metrics and prepare reports to evaluate service effectiveness and identify areas for improvement. • Track action items, project milestones, and ensure timely completion of deliverables. • Analyze utilization trends, operational data, fraud/waste indicators, and performance outcomes to support informed decision-making. • Partner with Health Plan representatives to resolve service concerns and implement special projects. • Assist with training materials, documentation, and process standardization efforts. • Take ownership of additional responsibilities and special assignments as needed.

🎯 Requirements

• Minimum 3 years of experience in account management, client services, operations, project management, customer success, or related business functions. • Healthcare, managed care, health plans, or related healthcare operations experience is preferred. • Demonstrated experience managing client relationships and resolving complex operational issues. • Proficiency in EZ-CAP, Tableau, Smartsheet preferred • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, OneNote)

🏖️ Benefits

• 401(k) • 401(k) matching • Company parties • Dental insurance • Employee discounts • Free food & snacks • Health insurance • Opportunity for advancement • Paid time off • Parental leave • Savings bank • Training & development • Vision insurance • Wellness resources