Product Operations Manager

Job not on LinkedIn

🕒 April 1

🇺🇸 United States – Remote

💵 $120k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

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Medrio

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

💰 $30M Venture Round on 2017-05

Biotechnology • Pharmaceuticals • Healthcare Insurance

Medrio is a company that specializes in providing advanced technology solutions for clinical trials. They offer a range of services including Clinical Data Management Systems (CDMS/EDC), electronic Clinical Outcome Assessments (eCOA/ePRO), eConsent, and Randomization and Trial Supply Management (RTSM). Medrio's integrated platform allows for efficient data collection and management, optimizing workflows and enhancing participant engagement during clinical research. The company's solutions cater to various industries such as MedTech, Pharma & Biotech, and Clinical Research Organizations (CROs).

📋 Description

• Establish and maintain operational readiness frameworks for existing products, releases, and product partners • Define and enforce readiness criteria to ensure offerings are implementable, supportable, and scalable • Build and standardize processes for ongoing product releases, partner enablement, and cross-functional execution • Coordinate execution across Product, Professional Services, Sales, Marketing, Support, and Engineering to ensure alignment and accountability • Serve as the central point of coordination for third-party partners (e.g., AG Mednet, Pharmaseal), ensuring operational alignment and scalability • Translate product enhancements and partner initiatives into clear operational plans, including workflows, ownership, and delivery models • Establish and maintain structured customer feedback loops, incorporating insights from internal and external Product Advisory Councils into operational planning • Identify and resolve gaps between product design and real-world customer usage • Define and track key metrics related to readiness, operational efficiency, and partner performance • Provide clear communication on readiness status, risks, and dependencies to internal stakeholders and leadership • Continuously improve processes and frameworks to reduce friction and support scale

🎯 Requirements

• 6+ years of relevant experience in Product Operations, Organizational Readiness, Project Management, and/or Product Management • Bachelor’s Degree • Clinical Trial experience preferred but not required

🏖️ Benefits

• Great benefits: We offer medical, dental, vision, and life/LTD insurance, and we cover 100% of our employees’ health insurance premiums and 50% of dependent premiums. • Wellness: Medrio values our staff’s well-being. To prove it, we promote an atmosphere of work/life balance, including flexible work schedules and locations. • Weekly company-wide standup.