Customer Service Representative II

🔥 16 hours ago

🌐 Portugal, Spain – Remote

🇵🇹 Portugal – Remote 🇪🇸 Spain – Remote

💵 €18.3k - €27.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Act as the primary point of contact for customers throughout the service and repair journey • Manage service requests, quotations, orders and follow-up activities • Collaborate with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues • Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up • Support quality and compliance requirements in a highly regulated MedTech environment • Contribute to process improvements and continuous improvement initiatives • Participate in projects, system enhancements and User Acceptance Testing (UAT) activities

🎯 Requirements

• High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment • A genuine passion for helping customers and solving problems • Strong communication skills and the ability to build positive relationships • Excellent attention to detail and a quality-focused mindset • Ability to manage multiple priorities in a fast-paced and continuously evolving environment • Proactive approach and willingness to take ownership • Interest in healthcare, medical technology or technical service environments • Professional proficiency in Portuguese language • Professional proficiency in English; an additional European language is highly valued • Experience with ERP or CRM systems such as SAP or Salesforce is beneficial but not essential

🏖️ Benefits

• Competitive salary • Flexible Benefits Package • Short-term incentive called the Medtronic Incentive Plan (MIP)