Senior Business Process Improvement Analyst

🔥 3 minutes ago

🌐 Poland, Colombia, +1 more countries – Remote

🇵🇱 Poland – Remote 🇨🇴 Colombia – Remote 🇵🇭 Philippines – Remote

💵 zł152.3k - zł228.5k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

👻 Ghost score 0%

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Identify opportunities to simplify and improve Customer Care processes through automation, digital solutions, and intelligent technologies • Translate business needs into scalable solutions between business stakeholders and technical teams • Support the design, implementation, and continuous improvement of conversational AI agents and intelligent automation capabilities • Collaborate with Customer Care teams, process owners, knowledge managers, automation specialists, and technology partners • Gather and define business requirements, user journeys, and success criteria for new solutions • Help ensure conversational AI experiences provide accurate, relevant, and trusted information • Monitor solution performance, user adoption, and business outcomes through defined KPIs and metrics • Analyze trends and user feedback to identify opportunities for optimization and continuous improvement • Support change management, communication, and training activities to drive adoption of new capabilities • Contribute to the long-term vision of a Connected Intelligence Ecosystem within Customer Care

🎯 Requirements

• Bachelor's degree in Business Administration, Operations, Engineering, Analytics, Information Systems, or a related field • 2 years of experience in Business Process Improvement, Operational Excellence, Digital Transformation, Customer Care, Shared Services, or a similar environment • Strong analytical and problem-solving skills • Experience gathering business requirements and translating them into actionable solutions • Strong stakeholder management and communication skills • Experience working across business and technical teams • Ability to manage multiple initiatives and priorities in a global environment • Experience defining performance metrics and measuring business value • Advanced English communication skills • Strong proficiency in Python within production environments • ServiceNow, CRM, ERP, or enterprise business systems • Experience in ServiceNow is advantageous • Conversational AI solutions and virtual assistants is advantageous • Intelligent Automation or workflow technologies is advantageous • Generative AI applications in business environments is advantageous • Process automation platforms such as UiPath, Power Automate, Python or similar tools is advantageous • Basic understanding of APIs, data integrations, and AI-enabled solutions is advantageous

🏖️ Benefits

• Competitive Salary and flexible Benefits Package • Short-term incentive called the Medtronic Incentive Plan (MIP) • Wide range of benefits, resources, and competitive compensation plans designed to support employees at every career and life stage