Senior IT Technologist, Virtual Assistant

🔥 2 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 10%

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Design, develop, and support conversational AI and automation solutions • Build and maintain integrations using APIs, ServiceNow, and enterprise applications • Configure, test, and enhance Generative AI capabilities, including prompt engineering • Develop workflow automations to improve efficiency and user self-service • Troubleshoot complex technical issues and ensure platform stability • Collaborate with business partners to gather requirements and deliver scalable solutions • Participate in deployments, system enhancements, and continuous improvement initiatives • Create technical documentation and support operational best practices • Monitor platform performance and recommend optimization opportunities • Support and enhance Robin, Medtronic's IT Virtual Assistant platform • Support customer onboarding activities and contribute to the evolution of Robin's conversational AI and Generative AI capabilities

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field • 5+ years of experience in software development, application support, automation, or cloud technologies • Fluent English level • Experience with enterprise integrations and API development • Experience supporting cloud-based applications and platforms • Experience with Conversational AI, Generative AI, or chatbot technologies preferred • Experience with ServiceNow and automation tools preferred • Knowledge of REST APIs, integrations, JSON, and web services • Knowledge of ServiceNow workflows and automation capabilities • Knowledge of cloud technologies, AWS preferred • Knowledge of DevOps practices, CI/CD pipelines, and source control • Knowledge of security concepts including OAuth, SSO, and secrets management

🏖️ Benefits

• Competitive Salary and flexible Benefits Package • Wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage • Short-term incentive called the Medtronic Incentive Plan (MIP)

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