Customer Success Analyst – Farmer

Job not on LinkedIn

🔥 1 hour ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mellro

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏠 Real Estate

💳 Fintech

🤝 B2B

💰 $897.3k Angel Round - Mell.ro on 2024-07

Real Estate • Fintech • B2B

Mellro is a Brazilian rent payment guarantor that serves real estate agents and brokerages across Brazil. It simplifies the rental process with technology-enabled (and free) tools, guarantees on-time rental payments for landlords and agencies, and offers advances on receivables to ensure predictable cash flow.

📋 Description

• Actively manage a portfolio of customers, monitoring engagement, platform usage, and progress toward results. • Conduct proactive customer outreach based on data, history, behavior, and identified opportunities. • Identify opportunities for expansion, new contracts, and increased use of Mellro. • Re-engage disengaged or inactive customers by developing reactivation action plans. • Monitor the contract lifecycle—from analysis and approval through signature—to improve conversion rates. • Work with customers to encourage use of Mellro’s features and expand contracts executed through the platform. • Assess customer portfolios and develop individual action plans. • Record contacts, history, context, next steps, and opportunities in ClickUp. • Track portfolio, contract, engagement, retention, reactivation, and expansion metrics. • Conduct consultative customer meetings as needed. • Identify churn risks and take preventive action. • Support customers in using Mellro by answering questions about processes, contracts, analyses, and features. • Identify challenges and opportunities to improve the customer experience, and share insights with the team. • Participate in portfolio growth campaigns and initiatives.

🎯 Requirements

• Experience in Customer Success, portfolio management, or consultative B2B customer relationship management. • Experience leading business review meetings and demonstrating value. • Experience with Customer Success metrics such as NPS, Health Score, Churn, Retention, Expansion, Cross-sell, and Upsell. • Analytical ability to interpret data and turn it into customer action plans. • Experience with CRM and management tools such as RD Station, Slack, ClickUp, and Google Workspace. • Ability to lead consultative conversations and influence customers through data and strategy. • Consultative mindset with a strong results orientation. • Commercial mindset and comfort discussing business, opportunities, contracts, results, and growth. • Strategic vision and the ability to identify growth opportunities within accounts. • Resilience and comfort working toward challenging targets. • Analytical mindset, using data to support decisions and recommendations. • Bachelor’s degree, postgraduate degree, or MBA. • Adequate setup for remote work, including a computer or laptop and a suitable workspace. • Experience working under a PJ (legal-entity contractor) arrangement.

🏖️ Benefits

• Cost-of-living allowance • Flexible hours • Day off • Wellness platform • Paid bonus days off