French Speaking Customer Care Expert

🔥 0 minutes ago

🌐 Greece, Germany, +4 more countries – Remote

🇬🇷 Greece – Remote 🇩🇪 Germany – Remote 🇪🇸 Spain – Remote 🇧🇪 Belgium – Remote 🇨🇭 Switzerland – Remote 🇱🇺 Luxembourg – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mercier Consultancy MD

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🏥 Healthcare

Recruitment • Healthcare

Mercier Consultancy MD is a recruitment agency specializing in medical and healthcare roles across Europe. Mercier Consultancy Medical positions itself as a leading recruiter for medical jobs, connecting hospitals, clinics, and other healthcare employers with physicians and clinical staff. The company focuses on sourcing and placing medical professionals to meet the staffing needs of European healthcare providers.

📋 Description

• Provide high-quality omnichannel support to French-speaking customers • Resolve complex inquiries through phone, email, and chat, focusing on first-contact resolution • Represent world-renowned brands professionally as the primary point of contact for international clients • Maintain detailed customer records in CRM systems, ensuring data accuracy and compliance • Collaborate with cross-functional teams to identify and escalate trends or recurring technical issues • Deliver empathetic and efficient solutions to every customer interaction • Participate in regular coaching and development sessions

🎯 Requirements

• Native or fluent French (spoken and written) • Professional proficiency in English • Valid EU passport (mandatory) • Proven passion for delivering exceptional customer experiences within the Customer Support Services industry • Strong digital literacy and ability to thrive in a remote working environment based in Greece • Excellent communication skills and a solution-oriented mindset

🏖️ Benefits

• Competitive Monthly Salary with 2 extra salaries per year (13th and 14th salary) • Monthly Performance Bonus linked to service excellence • Fully Paid Relocation Package (flight tickets, transfer, and initial hotel accommodation) • Comprehensive, fully paid professional training program • Full Health Insurance coverage and additional corporate benefits • Opportunity to join a multicultural team and secure one of the most sought-after French-speaking jobs in Greece • Remote work flexibility for those residing within Greece