Account Executive

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Mercos

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 $50k Non Equity Assistance on 2016-11

B2B • eCommerce • SaaS

Mercos is an automated sales and eCommerce B2B system that simplifies order management and sales processes for businesses selling at wholesale. By integrating with existing ERPs, Mercos provides real-time order issuance, stock control, and sales team management, allowing for error-free transactions and efficient communication. Its features include an easy-to-use mobile app for offline sales, customizable reports, and a dedicated support team, making it a comprehensive solution for industries, distributors, and sales representatives looking to enhance productivity and sales performance.

📋 Description

• Expand your client portfolio and secure MRR through upsell, cross-sell, and retention strategies; • Monitor the financial health metrics of your portfolio, ensuring the expansion and retention needed for positive exit outcomes; • Schedule and conduct meetings with clients in your portfolio, actively participating in strategic plans and identifying improvement opportunities using Mercos solutions; • Proactively contact the entire client portfolio on a cycle of up to 90 days; • Identify clients' complex needs and efficiently route them to the appropriate internal teams, ensuring delivery quality; • Develop a deep understanding of clients' businesses and future plans, creating tailored strategies to deliver continuous value; • Serve as the client's voice within Mercos, connecting their needs with Product, Development, Partners, Finance, and other teams; • Represent Mercos at trade shows and events in São Paulo or other regions of the country; • Be available for frequent travel (approximately one week per month) to cover events; • Participate in MercosCast and host livestreams focused on the customer base to increase product engagement and generate new opportunities; • Develop rapid, investigative action plans with clients to reverse cancellation requests (churn); • Keep tracking and management tools (CRM) rigorously up to date; • Lead contract negotiations, plan migrations, user package changes, and annual adjustments; • Contribute to the ongoing review of team processes to improve execution and collective results; • Complete mandatory Mplayers development track trainings and actively build your PDI (Individual Development Plan) through 1:1s with leadership.

🎯 Requirements

• Experience managing an account portfolio and generating new business within active accounts; • Strong technical knowledge of SaaS metrics and KPIs (MRR, Churn, LTV, CAC, etc.); • Advanced negotiation, persuasion, and commercial conflict-management skills; • Analytical skills to interpret complex business scenarios and translate them into action plans; • Ability to coach and guide clients on software features and usability; • Experience managing a sales funnel and opportunities; • Familiarity with using and strategically maintaining CRM tools.

🏖️ Benefits

• 💰PLR - Profit Sharing Program • 🍎Home-office allowance + meal/food voucher on the Caju flexible benefits card • 🤑Budget to set up your home office • 🚑Health and Dental plan with nationwide coverage • 👩🏽‍⚕️Access to Moodar for online psychological support (benefit extendable to family members) • 💻Access to an educational platform with full scholarships for undergraduate, graduate, short courses, language courses and MBA • 🏋🏼‍♀️Wellhub (formerly Gympass): App access to partners for physical activities (gyms) and well-being partners for the physical, emotional and nutritional care of you and your family