Post-Sales Consultant

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🕒 June 12

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Michelin

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏥 Healthcare

🍽️ Food & Beverage

Construction • Healthcare • Food & Beverage

Michelin is a world-leading manufacturer of life-changing composites and experiences. With over 130 years of pioneering materials science, Michelin leverages its technological leadership in polymer composites to manufacture high-quality tires and components for demanding applications in mobility, construction, aeronautics, low-carbon energies, and healthcare. Michelin not only focuses on creating exceptional tire products but also offers connected solutions and artificial intelligence services for professional fleets, along with lifestyle products through initiatives like the MICHELIN Guide that recommends outstanding restaurants and hotels.

📋 Description

• Ensure customer satisfaction and contribute to improved NPS scores through follow-up visits for consultancy, issue resolution, and enhancements of solutions and processes aimed at customer satisfaction and higher NPS. • Deliver implementations of new solutions by scheduling training sessions to enable and consult with customers on our solutions, making them autonomous. • Provide technical support to the Account Executive on advanced solutions in pilots using the "5 pilot steps" and the "EXV pilot request" document that outlines timelines, workflows, roles and responsibilities. • Demonstrate the benefits customers will obtain from our solutions by maintaining customer relationships, generating KPIs for monetization to continuously reinforce the value of our deliveries. • Contribute to achieving company targets by creating action plans to protect the customer base to prevent and/or reduce churn, creating value in the contracted solution and identifying new opportunities (upgrades and cross-selling). • Resolve and/or route problems and complaints upon customer request by investigating and/or escalating issues, involving relevant teams, to create SMART action plans and provide feedback to the customer.

🎯 Requirements

• Bachelor's degree in Business Administration, Engineering, Commercial Management or related fields. • Proficiency with Microsoft Office. • Valid driver's license. • Willingness to travel for work.

🏖️ Benefits

• Company vehicle • Meal and/or food allowance • Multi-benefits card • Health and dental insurance • Profit-sharing / performance-based bonus • Childcare assistance • Extended parental leave • Life insurance • Gympass • Payroll-deductible loan • Employee stock purchase plan • Birthday day off • Discounts on Michelin tire purchases • Annual flu vaccination campaign • Mental health promotion program • Learning and development platform