Post-Sales Consultant

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Michelin

WebsiteLinkedInAll Job Openings

10,000+ employees

Michelin is a world-leading manufacturer of life-changing composites and experiences. Pioneering materials science over more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world.

📋 Description

• Ensure customer satisfaction and contribute to improved NPS scores through follow-up visits for consultancy, issue resolution, and enhancements of solutions and processes aimed at customer satisfaction and higher NPS. • Deliver implementations of new solutions by scheduling training sessions to enable and consult with customers on our solutions, making them autonomous. • Provide technical support to the Account Executive on advanced solutions in pilots using the "5 pilot steps" and the "EXV pilot request" document that outlines timelines, workflows, roles and responsibilities. • Demonstrate the benefits customers will obtain from our solutions by maintaining customer relationships, generating KPIs for monetization to continuously reinforce the value of our deliveries. • Contribute to achieving company targets by creating action plans to protect the customer base to prevent and/or reduce churn, creating value in the contracted solution and identifying new opportunities (upgrades and cross-selling). • Resolve and/or route problems and complaints upon customer request by investigating and/or escalating issues, involving relevant teams, to create SMART action plans and provide feedback to the customer.

🎯 Requirements

• Bachelor's degree in Business Administration, Engineering, Commercial Management or related fields. • Proficiency with Microsoft Office. • Valid driver's license. • Willingness to travel for work.

🏖️ Benefits

• Company vehicle • Meal and/or food allowance • Multi-benefits card • Health and dental insurance • Profit-sharing / performance-based bonus • Childcare assistance • Extended parental leave • Life insurance • Gympass • Payroll-deductible loan • Employee stock purchase plan • Birthday day off • Discounts on Michelin tire purchases • Annual flu vaccination campaign • Mental health promotion program • Learning and development platform