Caller Call Center

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🕒 March 31

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Midware Technologies

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

Midware Technologies is a digital service agency specializing in technology consulting, management, and business process outsourcing. With over 12 years of experience, they offer a broad range of services, including web design and development, mobile app development, e-commerce solutions, and digital marketing strategies. Their talented team is dedicated to helping businesses enhance their online presence and achieve their digital goals with creativity and expertise.

📋 Description

• Provide assistance to clients in person, on email, or telephonically. • Schedule meetings or telephone conferences between clients and management. • Book meeting rooms or venues. • Coordinate the production of client-facing marketing materials. • Compile and maintain records on client accounts. • Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions. • Escalate complaints to relevant departments. • Liaise with in-house teams to adjust service offerings and assess related costs. • Build and maintain close relationships with clients.

🎯 Requirements

• A bachelors degree is preferred. • Computer skills must be proficient with Microsoft Office, Adobe, and project management software, e.g. Trello. • Prior administrative or client services experience within a corporate organization may be strongly desired. • A professional and friendly demeanor. • Have a keen eye for detail. • Excellent verbal and written communication skills.