Customer Care Agent, w/m/x/d

🕒 March 26

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MILES

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🚗 Transport

🛍️ eCommerce

👥 B2C

Transport • eCommerce • B2C

MILES is a mobility platform that provides innovative transportation solutions for urban environments. It connects users with various transportation options, including cars, bikes, and scooters, enabling seamless travel and reducing congestion in cities.

📋 Description

• First point of contact for all our customers • Assist customers in challenging situations with topics such as ongoing rentals, our vehicles, app features, and payment options • Receive inquiries by phone and email in the Service Center as part of a shift schedule and resolve them as quickly as possible • Identify methods to resolve issues efficiently and effectively • Filter important information and provide your colleagues and other teams with detailed reports or feedback about malfunctions in the app or in the vehicles • Understand customers' needs and deliver high-quality service

🎯 Requirements

• A genuine problem-solver • Enjoy advising and supporting customers • Highly communicative with excellent interpersonal skills • Ideally experienced with customer support or CRM software • German fluency at C1 level (spoken and written) and English at B1 level; additional languages are a plus • A positive attitude toward work and a strong team spirit • Able to ensure an outstanding customer experience and willing to go the extra mile • Empathetic, with a positive demeanor and a strong desire to continuously help our customers

🏖️ Benefits

• Monthly gross salary of €2,600.00 • Monthly performance-based bonuses • Shift differentials for night, Sunday and public holiday shifts • Pension plan: Secure your financial future with our attractive retirement plan • Mobility: Choose between monthly MILES credits or the Deutschlandticket • Fitness: Benefit from a subsidized Urban Sports Club membership for your physical and mental wellbeing • Corporate benefits: Access to over 1,500 providers offering discounts on sneakers, theater tickets and more • Hybrid: Work flexibly from our Berlin office and remotely from home • Workplace: Receive the latest technology and an ergonomically equipped workstation • Diversity: Join our diverse team of more than 50 nationalities; the company language is English • Development: We value personal growth through knowledge sharing and training opportunities, supported by our HR team and team leads • Catering: Enjoy fresh coffee, drinks, fruit and snacks, as well as lunch during all-hands meetings • Social impact: At MILES, a portion of revenue is invested in regional and social projects