Mid/Senior ITOps Engineer

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Mimica

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Mimica is a company that specializes in AI-powered process discovery and automation opportunities for businesses. By observing a team's work, Mimica maps current processes, identifies areas for improvement, and prioritizes them based on time savings and ease of automation. The company offers process intelligence metrics that help prioritize high-ROI transformation and automation activities. Mimica emphasizes data security and compliance with standards such as GDPR, ISO 27001, and SOC 2. Its products, including Mimica Miner and Mimica Mapper, aim to accelerate business transformation and improve efficiency through accurate process mapping and automation.

📋 Description

• Administer and optimize core IT and collaboration tools including JumpCloud, GSuite, Slack, Notion and Remote, ensuring secure and seamless access for globally distributed teams. • Manage company-issued laptops and other devices, maintaining OS configuration and compliance with IT and InfoSec policies. • Lead and continuously improve onboarding and offboarding processes, ensuring timely provisioning and deprovisioning of access and IT assets across cloud and SaaS environments. • Own identity and access management (IAM), role-based access control (RBAC), and conduct periodic access reviews to meet evolving security requirements. • Troubleshoot and resolve day-to-day IT issues—including access permissions and cloud networking operations (e.g., VPCs, firewalls, routing rules, IAM configurations)—with a focus on minimizing downtime for business-critical teams. • Participate in platform and tooling rollouts, contributing to implementation, testing, and support of new IT systems and policies. • Develop and maintain clear internal documentation of IT processes, troubleshooting guides, and onboarding materials to scale knowledge sharing and reduce dependency. • Collaborate cross-functionally with Platform, Security, and Delivery teams to identify and execute automation opportunities (e.g. via Terraform or similar IaC tools). • Approach support and project work with a service-oriented mindset, taking initiative to streamline workflows and preempt recurring issues.

🎯 Requirements

• Experience supporting and configuring cloud-based IT environments, especially SaaS tools and Google Workspace. • Hands-on experience with access management and IAM configurations across cloud platforms (GCP preferred). • Understanding of basic to intermediate network operations—especially in the context of cloud networking (e.g., GCP VPCs, IAM roles, routing rules). • Clear, concise communicator—comfortable collaborating across global teams and explaining technical topics to non-technical stakeholders. • Service-oriented mindset with the ability to prioritize and resolve requests that impact business-critical teams. • Strong problem-solving abilities with a methodical, self-directed troubleshooting approach. • **Bonus** • Deep expertise with Windows or Mac OS. • Experience with IaC solutions - Terraform, Cloud formation • Familiarity with endpoint security and basic InfoSec hygiene in a cloud-native environment.

🏖️ Benefits

• Generous compensation + stock options - aligned with our internal framework, market data, and individual skills. • Distributed work: Work from anywhere - fully remote, in our hubs, or a mix. • Company-issued laptop, remote setup stipend, and co-working budget • Flexible schedules and location • Ample paid time off, in addition to local public holidays • Enhanced parental leave • Health & retirement benefits • Annual learning & development budget • Annual workaways and regular virtual & in-person socials • Opportunity to contribute to groundbreaking projects that shape the future of work