Justice Program Coordinator

🔥 17 hours ago

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Mindoula

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Mindoula is a healthcare company that offers proven solutions for managing complex behavioral health, medical, and social challenges across the continuum of care. The company provides services for payers, providers, and consumers, using care extension solutions and a full suite of programs, including StrongWell™ for high-risk Medicare seniors. Mindoula achieves significant ROI by reducing reAdmissions, pharmacy costs, and ED utilization through its proprietary platform, which supports risk stratification, service, and remote monitoring. The company has earned HITRUST certification, reflecting its commitment to security and privacy in its operations.

📋 Description

• Efficiently receive, review, and process incoming referrals across all 37 WA Justice Contract collaborations, verifying eligibility and ensuring swift entry into the program • Attend and actively participate in warm hand-off case management meetings with justice partners, care teams, and community providers to ensure smooth care transitions for members entering behavioral health services • Serve as the primary scheduler for member intake assessments and ongoing follow-up appointments, managing complex calendars and reducing no-show rates through direct engagement • Collaborate directly with Program Directors, Care Extenders, internal Population Health Coordinators, and external health plan/justice partners to streamline workflows and maintain clear lines of communication • Handle high-volume communications via phone and email, serving as a primary liaison between justice-involved members, care teams, and external stakeholders with high empathy and professionalism • Maintain accurate referral logs, tracking enrollment metrics, appointment completions, and care coordination efforts within Electronic Health Record (EHR) systems and tracking sheets • Maintain and update a centralized database of community resources specifically tailored to justice-impacted populations (e.g., re-entry services, behavioral health, housing support) • Provide cross-coverage for other SPHM Program Coordinators during peak volumes or absences as needed.

🎯 Requirements

• Bachelor’s Degree required (Degree in Human Services, Social Work, Criminal Justice, Healthcare Administration, or related field preferred) • Proficiency in Google Workspace, Microsoft Excel/Sheets, and data analytics or referral tracking tools • Prior experience navigating Electronic Health Record (EHR) systems within a strict, HIPAA-compliant healthcare environment • Strong background, knowledge, or deep interest in justice-involved populations, re-entry initiatives, and behavioral health/substance use support • Superior organizational and multi-tasking skills, with proven experience managing high-volume scheduling across complex, multi-site programs • Exceptional verbal and written communication skills with a strong foundation in empathetic, trauma-informed customer service • Ability to thrive in a fast-paced, high-urgency remote environment while maintaining accuracy and accountability.

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities