Field Service Technician – Commissioning & Support

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Minitube International

WebsiteLinkedInAll Job Openings

201 - 500 employees

Minitube International is the world ´s leading system supplier for reproduction technology in farm animals in the fields of artificial insemination, embryo transfer and related biotechniques. One of the goals of Minitube International is to increase efficiency and welfare of animal husbandry through the use of technology and science. At Minitube, veterinarians and researchers work together on the continuing development of animal breeding technologies to provide customers with solutions resulting in measurable success. Thus, Minitube International is also contributing to the sustainable production of healthy and affordable food in partnership with its customers.

📋 Description

• 100% remote | Deployment in Münster and surrounding area • As a Service Technician / Mechatronics Technician (m/f/d) you ensure that our specialized laboratory and device systems at customer sites in the Münsterland region operate reliably at all times. • You are the central point of contact for all technical matters and ensure systems run stably while minimizing downtime. • You combine technical expertise with direct customer contact—both remotely and on-site. • You assume full technical responsibility for customers in the greater Münster area and ensure systems operate reliably and stably. • As the main contact person you support the customer in daily operations and assist with all technical questions. • You independently carry out installations and commissioning and bring new systems safely online. • You plan maintenance and service calls independently and execute them efficiently. • In case of faults you investigate root causes in a structured manner and find long-term solutions—both remotely and on-site. • You perform repairs and troubleshooting in a targeted and responsible manner. • In addition, you actively ensure smooth and continuous operation of the systems. • You keep track of system conditions at all times, detect anomalies early and prevent unplanned outages. • You derive preventive service activities from system data and implement them accordingly. • In critical situations you provide on-site emergency support, analyze problems quickly and coordinate next steps with the Service Headquarter. • You maintain close communication with the Service Headquarter and report in a structured way on system status, ongoing issues and potential escalations. • For complex issues you work closely with internal specialist departments and actively contribute your expertise.

🎯 Requirements

• A completed vocational training qualification in electrical engineering, mechatronics, mechanics or a comparable technical qualification forms your foundation • Alternatively, you have built your know-how through practical experience in technical service or device manufacturing • You are confident in technical support—ideally you have experience with remote tools or remote diagnostic systems • Ticketing systems or remote maintenance tools are familiar to you, or you are quick to learn new tools • You enjoy direct customer contact and present yourself confidently and service-oriented • You remain calm in demanding situations, react flexibly and take responsibility—e.g. for emergency calls or on-call duty • Very good German and good English skills are used confidently in your daily work • Your working style is structured, independent and solution-oriented • At the same time you are a team player, reliable and proactive • You are proficient in MS Office in your daily work • A driving license class B completes your profile

🏖️ Benefits

• Permanent employment with an internationally active market leader in assisted reproduction with long-term regional assignments to customers in the greater Münster area • High level of responsibility and direct impact on the stable operation of customer systems • Significant remote work component with autonomous scheduling of assignments • Modern technical solutions in a professional environment • Intensive onboarding through a three-month training and coaching program at our headquarters in Tiefenbach – accommodation is provided by us • A company car is available on request • Double award winner: one of the Top 20 most family-friendly employers in Bavaria • Flexible working hours to easily balance family and work • A secure job in a steadily growing family-owned company • A structured onboarding program • Internal and external training opportunities • JobRad (company bike) • Company supplementary health insurance • Occupational health management, company pension scheme • Gym subsidy, and more • Great discounts through Corporate Benefits • Company events and activities