Technical Service Delivery Manager

🕒 March 5

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Mirantis

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

☁️ SaaS

Cloud Computing • Enterprise • SaaS

Mirantis is a company that specializes in container management and cloud infrastructure solutions. It offers a range of products, including Mirantis Kubernetes Engine (MKE), Mirantis OpenStack for Kubernetes (MOSK), and Mirantis Container Cloud (MCC), which provide enterprise-level Kubernetes and container management platforms. Mirantis also develops tools for secure software supply chains, such as the Mirantis Container Runtime (MCR) and Mirantis Secure Registry (MSR). As an advocate for open source technologies, Mirantis supports various projects and provides resources like Lens Desktop, a popular Kubernetes IDE, and technical support for enterprises adopting cloud-native technologies. Their solutions cater to sectors such as public services, financial services, and broader SaaS and technology services industries.

📋 Description

• Serve as the primary technical authority for customer environments across Kubernetes, OpenStack, Linux, networking, storage, and security. • Provide L2-level troubleshooting and technical guidance across compute, control plane, networking, and storage layers. • Diagnose complex failures across OpenStack and Kubernetes components. • Guide customers through upgrades, lifecycle management, capacity planning, and architecture best practices. • Ensure customer issues are resolved within defined SLAs with minimal business impact. • Maintain greater than 95% CSAT across assigned accounts. • Conduct proactive platform reviews and drive root cause elimination for recurring issues. • Lead P1/P0 escalations, war rooms, and cross-functional incident response. • Conduct recurring platform health reviews and risk assessments. • Partner closely with Customer Success Managers on retention, renewals, and expansion opportunities.

🎯 Requirements

• 5+ years in technical support, service delivery, DevOps, SRE, or similar customer-facing infrastructure roles. • Hands-on experience with Kubernetes and OpenStack in production environments. • Understanding of Nova, Neutron, Cinder, Keystone, Glance, Ceph, iSCSI, NFS, VLAN/VXLAN, and SDN concepts. • Strong Linux administration and distributed systems troubleshooting skills. • Proven experience managing high-severity escalations and communicating with executives. • Willingness to travel up to 30% and participate in an on-call rotation. • Experience running Kubernetes on top of OpenStack preferred. • Exposure to CI/CD, infrastructure-as-code, and observability tooling preferable. • Awareness of GPU and AI/ML workloads and their infrastructure requirements preferable. • Certifications such as CKA, CKAD, CKS, OpenStack certifications, Docker, Linux Foundation, or cloud provider certifications preferred.

🏖️ Benefits

• Work with an established Silicon Valley leader in the cloud infrastructure industry. • Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies. • Be a part of cutting-edge, open-source innovation. • Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued. • Receive a competitive compensation package with strong benefits plan.