Team Manager

🔥 2 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Oversee team performance and activities to ensure efficient and effective achievement of business goals • Deliver the best possible customer experience through the team's end-to-end File Management service • Ensure excellent output against targets for matters handled, financial goals, State Legal, Quality Assurance, and Risk Management guidelines • Establish an operating rhythm through team huddles, regular 1:1s, meetings, town halls, and updates • Document and adhere to procedures for uniform task completion while collaborating for coverage • Keep staff informed and trained on relevant State legislation, skills, tools, processes, and compliance guidelines • Monitor team performance and deliverables against SLAs and audit results • Act as primary contact for escalations, investigate issues, and prepare event reports • Oversee contracts and tasks, providing regular feedback to enhance quality and accuracy • Track compliance with billing and payment deliverables as applicable • Model adherence to company policies, values, and guidelines • Build activities to reinforce positive behaviours and celebrate team achievements • Ensure team compliance with company and state policies through coaching and discipline management as needed • Track daily attendance and escalate issues to the Workforce and People Team • Perform other tasks as assigned by Management

🎯 Requirements

• Completed Bachelor’s degree • Minimum of 2–5 years of experience as a Team Manager in a BPO/Call Center environment working with AU, NZ, US or UK customers • Free of personal commitments like pursuing further studies, taking licensure exams, etc. • Proficiency in M365, Actionstep, PEXA applications • Ability to anticipate needs of team members and clients, and self initiative to meet those needs • Leadership, coaching and training skills • Strong written and verbal skills for regular communications to various stakeholders, including team members and clients • Critical thinking skills and a proactive approach to problem solving • Ability to handle multiple demands while remaining flexible and adaptable to change • Ability to act on strategies for solving problems and meeting objectives before being asked to do so • Exceptional attention to detail • Perseverance and commitment • Commercial awareness and desire to keep abreast of developments • Integrity, ethical and moral behaviour regarding client confidences and information, company confidentiality, and overall team interactions • Conducive home office free from noise and distraction • Main wired internet of at least 50 Mbps • Reliable backup internet of at least 10 Mbps

🏖️ Benefits

• Competitive compensation package • Work-from-home setup • Home working environment requirements including reliable internet connectivity