Associate Field Service Engineer

🔥 14 hours ago

🇨🇳 China – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

👻 Ghost score 11%

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Logo of MKS Instruments

MKS Instruments

10,000+ employees

Founded 1971

🏭 Manufacturing

💼 Consulting

🎖️ Defense

Manufacturing • Consulting • Defense

MKS Instruments is a company that enables technologies transforming the world through innovative science and engineering solutions. They deliver foundational technology solutions, including instruments, subsystems, systems, process control solutions, and specialty chemicals, to industries such as semiconductor manufacturing, electronics and packaging, and specialty industrial applications. Their solutions aid in addressing challenges of miniaturization, complexity, and increased performance requirements in advanced device manufacturing and various industrial applications. MKS Instruments partners with customers across fields like environmental monitoring, defense and security, life sciences and research, showcasing a commitment to innovation and technological advancement.

📋 Description

• Conduct on-site system installations, repairs, and preventive maintenance • Assist customers in using ESI equipment smoothly • Serve as the preliminary contact for customers’ production problems • Provide technical support and service to achieve customer satisfaction • Implement daily jobs using formal processes and communicate results • Follow standard operating procedures and safety requirements • Guide customers through after-sales technical support • Independently handle and resolve assigned tasks under supervision • Work with customers, the local service group, and ESI Technical Support to resolve technical issues

🎯 Requirements

• 2–3 years of electronics system maintenance experience • At least a college diploma in electronic engineering • Flexibility to travel domestically • Good communication skills and customer-oriented approach • Ability to prioritize and follow through on tasks • Ability to work under pressure, flexible hours, and overtime if required • Skilled in Microsoft Office Applications: Outlook, Word, Excel, and PowerPoint • Ability to adapt to frequent travel and irregular working hours • Fluent English listening, speaking, reading, and writing communication skills • Background check and drug screen may be conducted in accordance with applicable law and company policies • Certain positions may require eligibility for access to controlled goods and technologies under export control regulations

🏖️ Benefits

• Opportunity to work with customers, local service groups, and ESI Technical Support • Equal opportunity employer • Reasonable accommodations for qualified individuals with disabilities • Background checks and drug screens conducted in accordance with applicable law and company policies

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