Player Support Specialist – Gaming

🔥 13 hours ago

🌐 South Africa, United States, +3 more countries – Remote

🇿🇦 South Africa – Remote 🇺🇸 United States – Remote 🇩🇪 Germany – Remote 🇫🇷 France – Remote 🇮🇹 Italy – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Respond to player-support tickets through Zendesk • Investigate gameplay, account and technical-support questions using approved resources • Troubleshoot PC and game-related issues logically and document steps taken • Write clear, accurate and complete responses that players can follow • Review account, platform and issue details before recommending solutions • Continuously learn changing processes, game information and support guidance • Escalate complex or unclear issues with relevant evidence and context • Collaborate with project leadership, teammates and client contacts in shared communication channels • Begin with Tier 1 support and progress toward Tier 2 work after demonstrating readiness

🎯 Requirements

• Passion for gaming, with meaningful PC, Mac, console or MMO gaming experience • Professional fluency in English, with excellent written communication skills, including grammar, spelling, organization and clarity • Critical-thinking, research and analytical problem-solving skills • Exceptional attention to detail and ability to follow multi-step instructions • Professional judgment when communicating with players, teammates and client contacts • Previous experience providing support through live chat and/or ticket-based platforms • Learning agility and comfort working where information changes frequently • Ability to accept feedback, correct errors and avoid repeating the same mistakes • Practical PC troubleshooting knowledge and confidence using online resources • Familiarity with online multiplayer games and gaming terminology • Dedicated Windows PC meeting required specifications: Windows 11; Intel Core i3 (4.0 GHz or higher) or AMD Ryzen 3 (3.5 GHz or higher); 16 GB RAM minimum; specified or equivalent graphics; at least 50 GB available SSD storage • Reliable broadband connection with minimum 50 Mbps download and 10 Mbps upload speeds • Willingness to install required security software and a two-factor authentication application • Webcam or smartphone capable of taking clear photos for identity verification • Quiet, secure, dedicated workspace free from distractions • High-quality headset with noise-canceling microphone

🏖️ Benefits

• Primarily remote work • Part-time employment • Opportunities to build toward Tier 2 work after demonstrating readiness