Temporary Recruiter

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🕒 May 15

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Source candidates for various customer support roles, based on client location specifications • Identify and utilize various sourcing channels • Ability/experience posting opportunities on relevant job boards, social and business channels • Utilize daily trackers to provide real time data to Project Managers and Account Managers measuring candidate progress and fulfillment efforts • Report all blockers or issues to the PM and to the Recruiting leadership team • Ensure that all relevant compliance documents are distributed in accordance with MSQ recruiting protocols including NDA’s, Language Tests, Background Screens, and other related documents • Onboard candidates to People Operations upon guidance from the Services team • Hold scheduled meetings with the Recruiting Manager and to assess supply chain efficiency and opportunities for improvement • Ensure the data integrity on ATS folders • Serve as one of the primary ambassadors of ModSquad and its culture • Continuously increase the capture of contractor resumes for client engagement work building the MOD reserve pool availability

🎯 Requirements

• 2+ years of recruiting experience in a call center, high volume setting, and/or RPO • Practical sourcing experience in different global markets • Superior English communications skills (verbal and written) • Ability to work and be productive in a rapidly scaling and change oriented environment • Ability to work in a team based environment • ATS experience (eg. Greenhouse, Lever, ICIMS etc) • Familiarity and experience working in online tools (i.e. Slack, Asana, Zendesk, Google applications) is an advantage • Strong Global awareness

🏖️ Benefits

• Competitive benefits • remote work