Senior ServiceNow Process Consultant

Job not on LinkedIn

🔥 13 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🔧 ServiceNow

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mollica IT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Mollica IT is a São Paulo–based recruitment and selection agency specializing in sourcing and placing IT professionals for companies in Brazil and abroad. The firm positions itself as a hands-on recruitment partner, offering fast, accurate hiring solutions across a broad range of technical roles — from C-level and PMO to DevOps, cloud (Azure/AWS), ERP (SAP, Oracle), big data and data science, databases, infrastructure and telecom, cybersecurity, Salesforce, mobile and full‑stack development, QA/testing and commercial/business roles. Mollica IT emphasizes speed, quality, inclusive hiring and partnership-style service for corporate clients.

📋 Description

• Lead workshops with stakeholders to understand current processes and business objectives • Map end-to-end processes and identify improvement opportunities • Define future-state processes, service journeys, and operating models • Create user stories, business requirements, process flows, and supporting documentation • Define KPIs and success metrics aligned with business objectives • Support business transformation and process optimization initiatives • Ensure alignment between business requirements and ServiceNow capabilities • Collaborate with architects, developers, business analysts, and project teams • Identify automation opportunities to improve efficiency and service delivery • Support solution validation, process adoption, and Change Management activities • Support backlog refinement and prioritization activities • Lead continuous process improvement initiatives across the organization • Perform other duties and activities related to the function

🎯 Requirements

• Extensive experience in IT Service Management and Enterprise Service Management process consulting • Extensive experience leading stakeholder workshops and conducting business process assessments • Experience mapping end-to-end business and IT service processes • Strong knowledge of ServiceNow ITXM capabilities and best practices • Experience gathering, analyzing, and documenting business requirements • Experience defining KPIs, process metrics, and service performance indicators • Experience creating user stories, business workflows, and process documentation • Knowledge of Agile methodologies and delivery frameworks • Strong stakeholder management, facilitation, and communication skills • Experience with digital transformation and process improvement initiatives • Strong analytical and problem-solving skills • Bachelor’s degree completed • Advanced or fluent conversational English • Preferred qualifications: ITIL Foundation v4; Agile certification; Business Analysis certification; ServiceNow certifications; Lean Six Sigma certification; experience with ESM initiatives; experience in process automation; experience with ServiceNow implementations; experience in the Utilities or Energy sector; knowledge of AI and automation-driven process transformation

🏖️ Benefits

• Medical insurance for employees and dependents, with nationwide coverage through Bradesco or Unimed • Dental insurance with nationwide coverage • Meal or food allowance, at the employee’s choice • Childcare assistance • Life insurance for employees and dependents • Gympass for employees and dependents • EAP (Employee Assistance Program): financial, legal, social, and psychological support (24 hours a day, 7 days a week) • Discounts and special rates at universities and language schools • Discounts on banking fee packages and special rates with Itaú and Bradesco Banks • Payroll-deducted loan option, with installments deducted directly from the employee’s salary • Reimbursement program for selected external certifications • Online and in-person training and development platform covering soft skills, technologies, and business domains across more than 15,000 topics • Service anniversary awards • Referral bonus for new employees • Fit4life: program encouraging physical exercise, including online functional training • Opportunities to apply for positions abroad, depending on the employee’s skills and business needs