WFM Support Coordinator

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Mondelēz International

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2012

👥 B2C

🛒 Retail

B2C • Retail • Food

Mondelēz International is a global leader in the snacking industry, well-known for its iconic brands like Cadbury, Oreo, and Toblerone. The company is involved in producing and marketing a wide range of chocolate, biscuits, candy, and other snacks, which are available to consumers across the world. Mondelēz is committed to corporate governance, sustainability, and making a positive impact on communities through initiatives in diverse areas like environmental sustainability and diversity, equity, and inclusion. The company operates in various sectors, including manufacturing, marketing, and supply chain management, and has a significant presence in multiple countries.

📋 Description

• Act as the first line of support for INFOR Time & Attendance users (employees, managers, HR, payroll) • Manage user access, roles, and permissions in compliance with company policies • Support system configuration (shift patterns, pay rules, leave types, accruals, schedules) • Monitor integrations between INFOR T&A, Payroll, and HRIS to ensure data accuracy • Provide timely assistance to end-users via email, ticketing system, or phone • Create and maintain user documentation, quick reference guides, and FAQs • Run standard and ad-hoc reports (attendance, overtime, leave balances, compliance metrics)

🎯 Requirements

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or related field (preferred) • 2+ years of experience with HRIS, payroll, or time & attendance systems • Hands-on experience with INFOR Time & Attendance (or other INFOR HCM modules) strongly preferred • Strong customer service and communication skills • Ability to troubleshoot application issues and provide clear guidance to end-users • Proficiency in MS Excel, Word, and reporting tools • Knowledge of payroll processes and labor law compliance (advantageous)

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development