Customer Service, Booking Specialist

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🔥 44 minutes ago

🇿🇦 South Africa – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Monkey Wrench Plumbing, Heating, Air & Electric

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🏗️ Construction

⚡ Energy

👥 B2C

Construction • Energy • B2C

Monkey Wrench Plumbing, Heating, Air & Electric is a Los Angeles–area home services contractor that provides residential plumbing, heating, air conditioning (HVAC), indoor air quality, and electrical services. Their offerings include water heaters (including tankless), water filtration and treatment, drain and sewer services (hydrojetting, video inspection), plumbing repairs and repiping, gas lines, AC repair/installation/maintenance, furnaces and heat pumps, ductwork and duct cleaning, air purifiers and UV lights, electrical panel upgrades, wiring, lighting, EV charger installation, and generators. The company emphasizes eco-friendly practices (EPA-certified technicians), a friendly “mom-and-pop” approach combined with professional technicians, is licensed in California, and serves Los Angeles and surrounding areas.

📋 Description

• Answer inbound calls and provide friendly, professional customer service • Make outbound calls to follow up with customers and schedule appointments • Listen to customer needs, answer questions, and guide them toward booking • Accurately document customer information and appointments in the CRM • Meet booking goals while maintaining excellent customer service • Complete and submit a voicemail exercise reading the provided customer service script

🎯 Requirements

• Open to South Africa candidates only • 3–5 years of customer service or appointment-setting experience, preferably in plumbing, HVAC, electrical, or home services • Excellent verbal and written English communication skills • Friendly, confident, and professional phone presence • Strong organizational skills and attention to detail • Comfortable using computers and CRM systems • Ability to work independently in a fast-paced, remote environment • Reliable internet connection and a professional home workspace • Experience with ServiceTitan or a similar CRM system is a bonus • Voicemail submission is required as part of the application • Pre-employment background checks and drug screening are required

🏖️ Benefits

• $20-24/hour (based on experience) plus bonus opportunities • Consistent full-time schedule • Paid time off (PTO) • Paid day off for your birthday • Paid training • Ongoing professional development • Opportunities for career growth and advancement • Supportive team environment and engaged leadership

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