Credit Risk Manager – Portfolio Management

🕒 June 9

🏢🏡 London – Hybrid

💵 £100k - £130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Monzo Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏦 Banking

💳 Fintech

👥 B2C

Banking • Fintech • B2C

Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.

📋 Description

• Own Portfolio Monitoring & Forecasting: Build and oversee robust performance frameworks to monitor and forecast both risk and revenue metrics, ensuring our rapidly growing portfolio scales sustainably. • Drive Contractual Pricing Strategies: Architect and optimise an ongoing risk-based pricing program that balances commercial viability and fair customer outcomes. • Fuel Engagement & Retention Loops: Design and deploy sophisticated credit strategies for lifecycle events, including product upgrades, engagement incentives, and balance transfer propositions that deepen customer loyalty. • Execute Data-Driven Loss Mitigation: Develop proactive risk management frameworks—such as credit limit decrease strategies—to safely mitigate losses and support financially vulnerable customers. • Lead and Nurture Talent: Manage, coach, and scale a high-performing team of 3 credit analysts, fostering a culture of technical excellence, continuous learning, and strong commercial focus. • Cross-Functional Squad Collaboration: Act as the embedded credit risk expert within a multi-disciplinary squad, working side-by-side with Product, Engineering, Design, Marketing, Customer Research, and Risk & Control. • Cross-functional Leadership: Build deep collaborative ties with wider credit functions and manage relationships with 2nd Line Credit Risk, Legal, and Compliance, while translating complex data into clear narratives for executive-level stakeholders.

🎯 Requirements

• You are a commercial, strategic credit leader with a deep understanding of unsecured lending portfolios—ideally with exposure to credit card lifecycle management. • You thrive in ambiguous, "zero-to-one" environments. You love building strategies from scratch, questioning traditional banking norms, and working at pace. • You have portfolio management experience, including risk-based pricing, retention, product upgrades, and loss mitigation strategies. • You are a champion for both Credit and Conduct Risk. You naturally balance sharp credit instincts with a passion for protecting customers and delivering delightful experiences. • You are an exceptional stakeholder manager and storyteller. You can smoothly collaborate with engineering squads, align with legal and compliance partners, and influence up to executive leadership. • You love developing people. You have a proven track record of leading analytical talent and are energized by the prospect of managing and growing a high-impact team. • You have strong technical and data capabilities. You are comfortable digging into data yourself and driving a data-first culture (SQL is a must-have; Python and Looker experience is a plus).

🏖️ Benefits

• ✈️ We can help you relocate to the UK • ✅ We can sponsor visas • 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). • ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. • 📚Learning budget of £1,000 a year for books, training courses and conferences • ➕And much more, see our full list of benefits here