Remortgage Technical Case Manager

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🕒 March 19

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Movera

501 - 1000 employees

🏠 Real Estate

👥 B2C

☁️ SaaS

Real Estate • B2C • SaaS

Movera is a platform business dedicated to redefining the home moving industry by integrating innovative technology with exceptional customer service. With a heritage rooted in established legal services, Movera collaborates with multiple brands to enhance the efficiency and customer experience in home moving processes, including panel management, conveyancing, and property services. Driven by a mission to set new industry standards, Movera is committed to continuous growth and improvement in the home moving sector.

📋 Description

• Overseeing ad hoc case progression with the aim of maintaining service levels • Monitor and deliver fully against personal and business targets • Independently establish priorities and manage deadlines • Responsible for dealing with complex aspects at any level of remortgage transaction • Provide an exceptional service both to the client but also to introducers and associates • Deal with complex enquiries on transactions • Recognise potential risks and resolve issues without putting the client or business at risk • Responsibility to ensure that all files being overseen are maintained in good order

🎯 Requirements

• A skilled Technical Case Manager with demonstrable experience covering ALL levels of cases • An Enthusiastic team-player and natural self-starter able to work on own initiative. • The Ability to deliver a high level of customer service. • Strong attention to detail and verbal and numerical skills.

🏖️ Benefits

• 25 days holiday + your birthday off! • Hybrid or Remote working • Free conveyancing legal fees • Moving home days off • Volunteering days • Retailer discounts and frequent socials • Refer a friend bonuses

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