Strategic Account Manager, Firefox Enterprise – DACH

Job not on LinkedIn

🔥 44 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mozilla

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

👥 B2C

🔒 Cybersecurity

B2C • Cybersecurity • Software

Mozilla is a non-profit organization dedicated to promoting an open and accessible internet. They are the makers of the popular Firefox browser, which emphasizes user privacy, speed, and control. Mozilla also offers a range of products that focus on internet security and privacy, including Mozilla VPN, Firefox Relay, and Mozilla Monitor. Additionally, the organization is involved in open-source projects, AI innovation, and advocating for digital rights. Mozilla aims to empower users with trustworthy technology and policies that protect privacy, support open-source AI development, and foster accountability for tech companies.

📋 Description

• Serve as the primary point of contact for assigned customer accounts • Build and maintain strong, long-term client relationships with executive, commercial, technical, procurement, and partner stakeholders • Develop success plans and guide customers from pilot through deployment, adoption, and broader rollout • Monitor account health, lead business reviews, identify risks, and coordinate mitigation plans • Own renewal planning, develop expansion opportunities, and maintain accurate retention and revenue forecasts • Identify, qualify, develop, and close new Firefox Support opportunities when customer responsibilities allow • Recognize broader Firefox Enterprise opportunities and coordinate them with the responsible Account Executive • Conduct regular check-ins, business reviews, and success planning with customers • Resolve issues and escalate when necessary to ensure timely resolution

🎯 Requirements

• Experience owning strategic customer relationships in enterprise technology, including engagement with both senior and operational stakeholders • A track record of supporting commercial outcomes through renewals, expansion, consultative sales, or a combination of these • Strong relationship-building and communication skills, with the ability to establish trust across different levels of a customer organization • Experience coordinating cross-functional teams to address customer requirements, risks, and escalations • Sufficient technical curiosity and learning ability to engage credibly with enterprise architects, security teams, IT operations, and product specialists • Native-level fluency in German and advanced written and verbal communication skills in English • Willingness and ability to travel across Germany, Austria, and Switzerland as required • Willingness and ability to occasionally accommodate collaboration and meetings aligned with U.S. business hours • Commitment to Mozilla's values: Welcoming differences; Being relationship-minded; Practicing responsible participation; Having grit • Preferred: Experience with enterprise infrastructure, security, platform, or on-premises software • Preferred: Experience working with public-sector, regulated, or similarly complex organizations • Preferred: Experience selling enterprise support, subscriptions, or professional services • Preferred: Familiarity with open-source software and enterprise open-source business models • Preferred: Familiarity with browser management, endpoint policies, identity and access management, SIEM, or related enterprise technologies

🏖️ Benefits

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team • Rich medical, dental, and vision coverage • Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) • Quarterly all-company wellness days where everyone takes a pause together • Country specific holidays plus a day off for your birthday • One-time home office stipend • Annual professional development budget • Quarterly well-being stipend • Considerable paid parental leave • Employee referral bonus program • Other benefits (life/AD&D, disability, EAP, etc. - varies by country)