Strategic Account Manager – Enterprise

🔥 14 minutes ago

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mPulse

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 Series unknown on 2022-02

Healthcare • SaaS • B2B

mPulse is a health experience and insights company that provides an AI-powered Health Experience and Insights (HXI) platform and a suite of products—predictive analytics, core communications, omnichannel engagement, health portals, content management, and acquisition & payments—to help health plans, health systems, and other healthcare organizations improve member engagement, close care gaps, and meet regulatory requirements. Their platform delivers personalized, data-driven outreach and automation at scale to support Medicare, Medicaid, commercial plans, TPAs, ACOs, pharmacies, and life sciences/clinical trials. mPulse emphasizes modernizing member portals, utilization management communications, CAHPS/HOS performance, and precision targeting to drive clinical and financial outcomes for clients (used by 400+ healthcare organizations per their materials).

📋 Description

• Serve as the primary, dedicated owner of a small Enterprise account portfolio. • Be the single point of accountability for each client's experience with mPulse. • Build and hold relationships with director-level and above stakeholders. • Co-author and maintain Mutual Success Plans with each client. • Lead the design and delivery of executive-grade EBRs and QBRs. • Develop and execute the multi-year strategy for each account - retention, expansion, contract structure, executive engagement. • Identify and address risks proactively.

🎯 Requirements

• 7+ years of Account Management, Customer Success, or Strategic Sales experience, with at least 3 years owning enterprise accounts in SaaS or healthcare technology. • Demonstrated track record of growing and retaining $1M+ ARR accounts. • Healthcare industry knowledge - health plans (MA, Medicaid, Commercial), CMS programs, Stars / HEDIS - strongly preferred. • Executive presence and credibility with senior client stakeholders. • Strong account planning, EBR design, and consultative engagement skills. • Bachelor's degree required.

🏖️ Benefits

• 100% Company-Paid Employee Coverage - Medical, dental, and vision plans with a 100% company-paid employee-only option, plus company contributions toward dependent coverage and company-paid life and disability insurance. • 401(k) + 4% Match - with financial advisors to help you plan • 6 Weeks Parental Leave • Invest in You - 30-60-90 day plans and frequent training • Culture of Recognition - peer-to-peer bonuses & team celebrations