Global Dairy Technology Support Specialist

Job not on LinkedIn

🔥 20 minutes ago

🇺🇸 United States – Remote

💵 $96.2k - $151.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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MSD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Biotechnology • Pharmaceuticals • Healthcare Insurance

MSD is a leading biopharmaceutical company known as Merck & Co. , Inc. in the United States, Canada, and Puerto Rico, and as MSD globally. The company focuses on scientific innovation to deliver medicines and vaccines for various health challenges, including oncology, vaccines, infectious diseases, and cardio-metabolic diseases. MSD operates multiple divisions, including Human Health, Animal Health, and Research & Development. With approximately 75,000 employees worldwide and a significant investment in research and development, MSD is committed to improving global health through its scientific advancements. Additionally, the company places a strong emphasis on diversity, inclusion, and corporate responsibility. MSD’s operations extend worldwide, offering opportunities in numerous regions and promoting diversity and innovation in all aspects of its business.

📋 Description

• Providing technical milking support to different countries around the world • Conducting preventative monitoring, specialist diagnostics, fixes, and advanced knowledge transfer of the milking technology portfolio • Supporting local aftersales maintaining triage KPI management across multiple geographic locations using CRM and additional tools • Traveling regionally and globally to work closely with local teams • Providing user feedback to product and R&D teams • Transitioning customers from legacy DFII systems to SenseHub milking • Advising on product life cycle, development, product readiness & launching of new products

🎯 Requirements

• A four-year college degree or two-year dairy specific degree • High School Diploma or equivalent is required • Demonstrated effective analytical skills with the ability to coordinate cross-functional work teams • Advanced Knowledge of the DFII and SenseHub milking systems • Practical site empathy • Experience with Salesforce CRM would be advantageous • Significant leadership experience within operational or client-facing environments • Collaborative attitude working across matrix organization • Comfort and experience with remote team operations is a must • Advanced written and verbal business language communication skills are a must

🏖️ Benefits

• medical, dental, vision healthcare and other insurance benefits (for employee and family) • retirement benefits, including 401(k) • paid holidays • vacation • compassionate and sick days